Customer service is superb

Customer service is HORRIBLE

After 20 years of storage and 19 years working at 757 I was told that loyalty doesn’t mean anythingSo therefore I found a facility down the store for a 5x10 at $37CubeSmart went up to $137Was told that I couldn’t move across the street in my wife’s name because your system will match the addressVery disappointed

The people

Place and space are goods

Terrible faculties the gate never works you have homeless people living there . Not safe . Office staff if never there.

The staff were. Very nice and accommodating. The storage unit was good.

I have rented storage space at CubeSmart since 2014. I found the price fair for the size of my unit then – it was about $180 a month. Over the years it rose to $423. Further, over the last three years, I rented three smaller units at very fair prices. However, unbeknownst to me., I was not given any credit for the small units which were paid anywhere from eight days to 23 days in advance. The last straw. was that I was charged two days for the largest unit, and then assessed late fees, even though I had three days left on the grace period.Betty has always been amazing to me, and if she had been on duty that day, I’m sure that she would’ve worked with me.

Excellent customer service & the storage facility is well maintained by the Staff.I recommend Cube Smart to all my friends and family.Great rental rates.Colin Apparicio

The storage facility was always clean and easy to access but also very secure. There are locked gates and checkpoints. They also make it convenient by having hand carts available for moving stuff in and out.