The cost of having a storage unit at the Cedar Springs location doubled over the 10 years I had my unit. However, the biggest issue was with their autopay system the last several months. I’ve never been late on a payment, but starting in December the system started faulting my autopay saying the card did not process, with no notification or call to me other than an email days later, costing me several hundred dollars in late penalties. I would not recommend this location if you need a large storage space. They have become a money grab for those they think can afford to pay their absurd fees.

Besides the location of the unit (which I had to go down an elevator to move in/out) and the evaluator breaking during move in… I would highly recommend this place! I had my storage unit for multiple months, it was clean, secure, and the move out process was seamless.Shoutout Star for being the absolute best!!! She was so helpful and accommodating during my move-out. She was also extremely friendly and makes my day!

The business was clean and well lit. Communication was lacking and our unit was breached one time.

Krystal is a 10!!!!

Great customer service!

Everything was easy! From set up, move in, access, to move out!

my unit was robbed, the insurance you sold me to cover losses was worthless and when i asked for 2 days grace when moved out you charged my card for a full month and enied me the extra 2 days i needed to clean out my locker. The people you have working at the actual locationwere all very nice to deal with,Thats the only good thing i can say about my experience.

Everything was very easy.

This location is convenient and the storage units always secure. The staff are friendly and go out of their way to be helpful. Highly recommended!

Great location. Easy in and out. Staff is very helpful. One consideration is the unit was expensive for me.