Easy transaction.

I fully support fair pricing adjustments, but a sixfold rate increase during my seven years as a customer felt disproportionate. It was especially concerning to see the identical unit advertised to new customers for roughly $400 less than my current rate.

app is a pain. All the people are nice

Location is convenient. Seems competitively priced to similar storage unit facilities. Wide range of unit size options. I only wish the flat bed dollies were available when office is closed. Though, I do understand that some of them went missing when kept outside of rental office. Also, I wish the elevator closest to my unit was more reliable / functional. Star in the rental office is fantastic. Friendly and very easy to work with.

N/A

Went someone broke the lock off of my unit, Cubesmart put a new lock on it but did not tell me that it happened. When I went to the unit months later on a weekend I was not able to get in because the lock had been changed. I had to go back on a weekday and was told I had to sign a paper giving up all of my rights or Cubesmart would not remove the lock they put on. Luckily it appeared that nothing was stolen, but I should have been told at the time. It appears that there are a lot of break-ins of units at this location, but they are not reported either to the customer or to the police. The only reason I did not give a lower score is that the facility is in good physical shape.

Star in the office did excellent work and customer service. She was highly responsive and took care of me. You are lucky to have someone like Star who is very well named except that she is a Super Star!!! : )

The staff was concerning acknowledgment in the situation we provided. The storage unit was easy, access and clean environment, good location to where we were centrally were located.

The agent Star was very helpful and could understand my accent

The office staff was super helpful. Great experience.