My storage unit got broken into. The cameras that are on site somehow did not capture whoever robbed everyone somehow the price went up after I got robbed, and the staff was less than helpful in trying to resolve the situation.
Verified User
•
Oct 21, 2025
1.0/5
1.0/5
Horrible staff.
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
The team was always helpful and nice and polite and professional.
Verified User
•
Oct 8, 2025
1.0/5
1.0/5
A homeless person was living next to my unit. Management was notified but did not care. I did not feel safe.
Verified User
•
Oct 8, 2025
1.0/5
1.0/5
Still had to pay for a full month of insurance coverages when canceling my unit after 2 days past the bill.
Verified User
•
Oct 2, 2025
5.0/5
5.0/5
The team made sure they accommodated every need and request. The building was always clean and accessible.
Verified User
•
Sep 27, 2025
5.0/5
5.0/5
Lady gave good service at the building
Verified User
•
Sep 19, 2025
5.0/5
5.0/5
The ladies who helped me from the first day to the last were some of the most polite and kind and helpful people I have ever worked with. I loved how they took the time when I came into the office to stop what they were doing and give me 100% of their attention. Many other places I solicit should take lessons on customer service from this team. If I need to store items in Dallas in the future, I know exactly where I will go...even if it is out of the way.
My storage unit got broken into. The cameras that are on site somehow did not capture whoever robbed everyone somehow the price went up after I got robbed, and the staff was less than helpful in trying to resolve the situation.
Verified User
•
Oct 21, 2025
1.0/5
1.0/5
Horrible staff.
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
The team was always helpful and nice and polite and professional.
Verified User
•
Oct 8, 2025
1.0/5
1.0/5
A homeless person was living next to my unit. Management was notified but did not care. I did not feel safe.
Verified User
•
Oct 8, 2025
1.0/5
1.0/5
Still had to pay for a full month of insurance coverages when canceling my unit after 2 days past the bill.
Verified User
•
Oct 2, 2025
5.0/5
5.0/5
The team made sure they accommodated every need and request. The building was always clean and accessible.
Verified User
•
Sep 27, 2025
5.0/5
5.0/5
Lady gave good service at the building
Verified User
•
Sep 19, 2025
5.0/5
5.0/5
The ladies who helped me from the first day to the last were some of the most polite and kind and helpful people I have ever worked with. I loved how they took the time when I came into the office to stop what they were doing and give me 100% of their attention. Many other places I solicit should take lessons on customer service from this team. If I need to store items in Dallas in the future, I know exactly where I will go...even if it is out of the way.