The way the account is handled when there are arrears is based on penalizing the tenant without offering payment plans or other flexible options. I rented this unit for several years, and on various occasions—for different reasons—I fell behind on payments; the only alternatives offered involved charging me more and adding extra fees, alongside applying pressure—which is certainly not a subtle way to handle the situation. I understand that at your other locations, the treatment is different and policies are more flexible; however, at this specific location—where I spent the most time—the treatment was consistently and aggressively abusive.

Its too expensive, compared to 2 miles storage. I just move to the oder one

Very good customer service . Clean place. I’m very satisfied with the overall service.

Excelente volvería a rentar.

Very reliable. Helpful. We have peace of mind that our contents are safe

Daniel, Property Manager, onsite at Colonial Drive saved me when my movers were late and my storage unit was too small! He quickly got me a larger unit and I still had time to spare for the movers to help me! Just in the Knick of time!

Bien. Solo el problems cuando robaron mi motor. Alberto fue muy diligente y ayudo mucho a tomar accion y procedimiento

Having a great location, and climate controlled unit was key. Prices were very reasonable too, and I didn't have any price increases that were out of control.

Excellent

You continue to raise your storage rental fee almost monthly and times are extremely hard for most people. I moved to another unit for one month to get a better rental price and the next month you raise the rent again back to the original price. This is unacceptable. Therefore, I have been a Cube Smart customer for over Ten years. This is not how you treat good and faithful customers. Your probably going to lose hundreds to thousands of customers due to your greed and disconcern for people during these hard economic times.