When I moved items in, the lock did not work. The office hours online were inaccurate, and phone calls have not been returned.

1. Office Unavailable: After my online payment, I called the office at 515-207-7435 at total of 10 times and noone answered on 4/10 and 4/11/26.2. Boxes and Need Refund for Boxes: I had to call the 1-800 number to send a message to the manager who never met nor called nor emailed so that we can pick up the boxes during a time which she agreed upon. I haven't received a refund for the boxes which I paid for.3. Delayed Move on Saturday, 4/11/26 due to inability to pick up Boxes and when I phoned multiple times on the day NOONE answered the phoned.4. Unprofessional for a Repeat Customer:I have a unit in Houston TX. This experience is 180 degrees and extremely unprofessional than my experience in Houston. I won't repeat my business again.

Convenience

Quick prompt service and good pricing

They’re great

It wasn't perfect but there was not a trolley or tools to use to take things to the second floor so heavy things had to be carried. The access doors were either broken or didn't work.

Access code doesn't work, had to call for help to be let in the first time going to check out where my storage unit was, second time I came to unload my stuff in unit access code doesn't work, no one was in office, nor opened up for me to come unload the truck. Now I'm facing problems on what to do and don't have much time left to pack everything and pay for another uhaul. I feel like I wasted my money on unit I probably won't be able to use now.

Very clean and very lit place and the staff was very friendly and courteous and helpful and I liked storing my stuff there will do it again if I have to .Stars to Sara you a rock star at your job!!!!!

Simple process easy to navigate

Very clean, close to where I live and affordable.