I was pleased with the initial transaction of renting my unit. It fast and simple. The manager showed me two units and I chose one. Setting up the automatic payment

The online rental process was great. Completely contactless and the property manager called offer assistance and was very nice. To be able to rent a unit online and have complete access without having to wait for assistance is wonderful.

It’s clean and a nice atmosphere

No lights when it's dark. The truck that was promised to help move was always "broke down". I already paid online and had a uhaul packed so I decided to move in anyway. The elevators were broken twice as I came back to drop off more stuff. And finally, they charged me for this month and I was out. Sent a email with time and date stamp. Still working on that refund because now I've acquired an overdraft fee because that money is not in my account. Still waiting

I rated CubeSmart a 10 because Aunjae provided exceptional customer service. She was very friendly, patient, and took the time to clearly explain all the details about my storage unit. Her professionalism and willingness to help made the entire experience smooth and stress‑free.

Really good people

Excellent customer service

clean

The place had mice and dogs living in facility

Very efficient and the communication was superb.