Dee was extremely helpful getting our unit for me and my husband. She made the process easy and also helped me put the lock on my unit and helped with my little ones while we were finalizing everything.

Not enough carts, price increases every 3 months

Miscommunication and was not able to access my unit.

Price keeps going up

The units are priced quite fairly and the people who work there are really kind and helpful. I never had an issue and could always count on them.

I was pleased with the initial transaction of renting my unit. It fast and simple. The manager showed me two units and I chose one. Setting up the automatic payment

The online rental process was great. Completely contactless and the property manager called offer assistance and was very nice. To be able to rent a unit online and have complete access without having to wait for assistance is wonderful.

It’s clean and a nice atmosphere

No lights when it's dark. The truck that was promised to help move was always "broke down". I already paid online and had a uhaul packed so I decided to move in anyway. The elevators were broken twice as I came back to drop off more stuff. And finally, they charged me for this month and I was out. Sent a email with time and date stamp. Still working on that refund because now I've acquired an overdraft fee because that money is not in my account. Still waiting

I rated CubeSmart a 10 because Aunjae provided exceptional customer service. She was very friendly, patient, and took the time to clearly explain all the details about my storage unit. Her professionalism and willingness to help made the entire experience smooth and stress‑free.