Elevator near first set of doors tends to do a deep bounce when stopping on third floor

Sometimes difficult to make contact with a real person in the main office.

Great location and always a reliable space. Never an issue

The Assistant manager on duty was very compassionate about her jobGreat customer serviceFavorable location

Security is too lacking. The people gate is standing open about 50% of the time I come to the property. Since we have a trailer parked in a space on the lot it creates anxiety since anyone could simply walk right in and gain free access to the parked vehicles and trailers. NOT GOOD. To take this issue one step further, the gate itself can be easily opened even when locked by simply using a stick off the ground to lift the door handle on the inside. Your lot is simply not secure at all.

Arrived at unit and it was not clean. Office attendant said she didn’t want to clean it. Provided a new unit (more paperwork). Upon review the new unit was a smaller size (same price). Had to return to office and discuss. Attendant said fine I’ll clean the initial unit. Which then created a third round of paperwork. Completely disrespectful and unprofessional.

Terrible staff and took 4 hours to get into my unit

Clean with easy access

Thank you for you for all you have been and I was very happy with you guys because all my furniture and contents there in an excellent conditionThank you.

The facilities itself were good. However, the number of flatbeds used to transport items to and from the storage areas was often inadequate.The office manager needs to walk the premises more often. An elevator was out for at least 4 days. There was a dirty diaper left in one of the hallways and stayed there for at least 3 days.