Ever since CubeSmart bought the North Shallowford location from Extra Space, costs have gone up and service down hill. There was always something wrong: a security gate would be stuck open, elevators not working (sometimes inspection out of date for over a year). No one in the office during office hours. And worst of all, I can't get a human on the phone when I need help. I have to leave a message and hope someone calls me back. The explanation is, "business plan". This was not what I contracted for. Finally, I get a postcard that says my rent is going up to $250 for a 10 x 10 space. That was the last straw. I found a storage location that was closer to me, same size, on a ground floor (no elevator needed), the office is staffed during posted office hours and a human picks up the phone and checks on our account. Or they are available to help when asked. All for LESS than $200. That decision was really clear.Good luck, CubeSmart. I left because your business model is behind your competitors.

Tuesday the agent was very very helpful. Made my move easy.

The continued up in pricing. $355 for our unit is not acceptable. That’s insane and does not compare to other units. Rather than adjusting price to make compatible you told us to move to a different unit that was less money. My lithe is 83 and lives on minimal money.

Good facility, however, the price increases were not.

We were very happy with the facility, security and service, but the price increased just a few months after we contracted for our unit. We feel this was a bit disingenuous. CubeSmart should honor their quoted rates for at least a year after signing the contract, or at least for some specified time frame that should be clearly designated on the contract.

It’s safe

Great support from the onsite and remote staff.

Changing the price to almost double the price out of nowhere defeats the point of getting in a contract with cube smart. Not good business practice to one day out of nowhere say “starting next month your new tent will be $150 instead of $75”

Great storage facility. Easy and I only needed help when I had questions. The app made access very easy

Ghk