Everything was great. The people who worked there are really good with people and I love the place but I found a house so I had to move out but everything was wonderful. Thank you for your service.
Verified User
•
Mar 2, 2026
1.0/5
1.0/5
I was made to pay Dec bill twice, making it seem as if I was behind, therefore charged an additional 110 administrative fee. I wAs also forced to pay a full month in person on feb 25th, because I was denied paying on line the day before. My storage unit was cleared out on Feb 25th and I still was forced to pay the full month in order to remove my belongings.
Verified User
•
Feb 24, 2026
2.0/5
2.0/5
Manager was never really present when needed. Never returned my phone calls.
Verified User
•
Feb 11, 2026
2.0/5
2.0/5
NA
Verified User
•
Feb 2, 2026
3.0/5
3.0/5
The price goes up too often within a year the facility floors were not cleaned the bathrooms were hardly ever cleaned with no toilet paper or paper towels
Verified User
•
Jan 29, 2026
5.0/5
5.0/5
Everything is inside and temp controlled. Security is great, and easy using the phone app to enter and exit the facility. I never saw any trash on the floor or in the drive-thru. Maybe having a cart at each doorway would have been nice, but I always had access to one whenever I needed to move something.
Verified User
•
Jan 25, 2026
2.0/5
2.0/5
The door didn’t work half of the time and I had to call to be able to access my own unit, apart from this when I did call the phone would barely pick up.
Verified User
•
Jan 22, 2026
2.0/5
2.0/5
It’s disappointing that there is no discount available for long term renters. And that you cannot get the discounted rates advertised in a new unit if you rent it in store vs. online.
Verified User
•
Jan 15, 2026
1.0/5
1.0/5
There is barely anyone in the Elkton office storage my unit was at. If I definitely needed someone, I had to travel to another location down the street. The cost kept increasing dramatically to unreasonable prices.
Verified User
•
Jan 13, 2026
1.0/5
1.0/5
staff was not at all helpful. acted like they were doing me a favor when I asked questions.
Everything was great. The people who worked there are really good with people and I love the place but I found a house so I had to move out but everything was wonderful. Thank you for your service.
Verified User
•
Mar 2, 2026
1.0/5
1.0/5
I was made to pay Dec bill twice, making it seem as if I was behind, therefore charged an additional 110 administrative fee. I wAs also forced to pay a full month in person on feb 25th, because I was denied paying on line the day before. My storage unit was cleared out on Feb 25th and I still was forced to pay the full month in order to remove my belongings.
Verified User
•
Feb 24, 2026
2.0/5
2.0/5
Manager was never really present when needed. Never returned my phone calls.
Verified User
•
Feb 11, 2026
2.0/5
2.0/5
NA
Verified User
•
Feb 2, 2026
3.0/5
3.0/5
The price goes up too often within a year the facility floors were not cleaned the bathrooms were hardly ever cleaned with no toilet paper or paper towels
Verified User
•
Jan 29, 2026
5.0/5
5.0/5
Everything is inside and temp controlled. Security is great, and easy using the phone app to enter and exit the facility. I never saw any trash on the floor or in the drive-thru. Maybe having a cart at each doorway would have been nice, but I always had access to one whenever I needed to move something.
Verified User
•
Jan 25, 2026
2.0/5
2.0/5
The door didn’t work half of the time and I had to call to be able to access my own unit, apart from this when I did call the phone would barely pick up.
Verified User
•
Jan 22, 2026
2.0/5
2.0/5
It’s disappointing that there is no discount available for long term renters. And that you cannot get the discounted rates advertised in a new unit if you rent it in store vs. online.
Verified User
•
Jan 15, 2026
1.0/5
1.0/5
There is barely anyone in the Elkton office storage my unit was at. If I definitely needed someone, I had to travel to another location down the street. The cost kept increasing dramatically to unreasonable prices.
Verified User
•
Jan 13, 2026
1.0/5
1.0/5
staff was not at all helpful. acted like they were doing me a favor when I asked questions.