The door didn’t work half of the time and I had to call to be able to access my own unit, apart from this when I did call the phone would barely pick up.
Verified User
•
Jan 22, 2026
2.0/5
2.0/5
It’s disappointing that there is no discount available for long term renters. And that you cannot get the discounted rates advertised in a new unit if you rent it in store vs. online.
Verified User
•
Jan 15, 2026
1.0/5
1.0/5
There is barely anyone in the Elkton office storage my unit was at. If I definitely needed someone, I had to travel to another location down the street. The cost kept increasing dramatically to unreasonable prices.
Verified User
•
Jan 13, 2026
1.0/5
1.0/5
staff was not at all helpful. acted like they were doing me a favor when I asked questions.
Verified User
•
Jan 13, 2026
3.0/5
3.0/5
The storage unit was convenient, access was easy. I gave the score because the areas were not always clean, the bathroom was always dirty. A perfect score would mean there is no room for improvement.
Verified User
•
Jan 7, 2026
5.0/5
5.0/5
Excellent customer service
Verified User
•
Dec 22, 2025
5.0/5
5.0/5
No problems while using the facility, but when I drove inside to access the unit, some of the doors to where the individual units are located stayed open. That kind of negates having to use a code to get in. Other than that, everything was fine.
Verified User
•
Dec 13, 2025
2.0/5
2.0/5
The facilities are very nice and clean. However, the price is outrageous
Verified User
•
Dec 11, 2025
4.0/5
4.0/5
Generally the storage is very good, I am hoping to return when and if things change, the raising of the price is a little problem, but all in all the storage, the facility is very good.
Verified User
•
Dec 6, 2025
4.0/5
4.0/5
Great experience the staff is responsive and helpful
The door didn’t work half of the time and I had to call to be able to access my own unit, apart from this when I did call the phone would barely pick up.
Verified User
•
Jan 22, 2026
2.0/5
2.0/5
It’s disappointing that there is no discount available for long term renters. And that you cannot get the discounted rates advertised in a new unit if you rent it in store vs. online.
Verified User
•
Jan 15, 2026
1.0/5
1.0/5
There is barely anyone in the Elkton office storage my unit was at. If I definitely needed someone, I had to travel to another location down the street. The cost kept increasing dramatically to unreasonable prices.
Verified User
•
Jan 13, 2026
1.0/5
1.0/5
staff was not at all helpful. acted like they were doing me a favor when I asked questions.
Verified User
•
Jan 13, 2026
3.0/5
3.0/5
The storage unit was convenient, access was easy. I gave the score because the areas were not always clean, the bathroom was always dirty. A perfect score would mean there is no room for improvement.
Verified User
•
Jan 7, 2026
5.0/5
5.0/5
Excellent customer service
Verified User
•
Dec 22, 2025
5.0/5
5.0/5
No problems while using the facility, but when I drove inside to access the unit, some of the doors to where the individual units are located stayed open. That kind of negates having to use a code to get in. Other than that, everything was fine.
Verified User
•
Dec 13, 2025
2.0/5
2.0/5
The facilities are very nice and clean. However, the price is outrageous
Verified User
•
Dec 11, 2025
4.0/5
4.0/5
Generally the storage is very good, I am hoping to return when and if things change, the raising of the price is a little problem, but all in all the storage, the facility is very good.
Verified User
•
Dec 6, 2025
4.0/5
4.0/5
Great experience the staff is responsive and helpful