Everything was great. The people who worked there are really good with people and I love the place but I found a house so I had to move out but everything was wonderful. Thank you for your service.

I was made to pay Dec bill twice, making it seem as if I was behind, therefore charged an additional 110 administrative fee. I wAs also forced to pay a full month in person on feb 25th, because I was denied paying on line the day before. My storage unit was cleared out on Feb 25th and I still was forced to pay the full month in order to remove my belongings.

Manager was never really present when needed. Never returned my phone calls.

NA

The price goes up too often within a year the facility floors were not cleaned the bathrooms were hardly ever cleaned with no toilet paper or paper towels

Everything is inside and temp controlled. Security is great, and easy using the phone app to enter and exit the facility. I never saw any trash on the floor or in the drive-thru. Maybe having a cart at each doorway would have been nice, but I always had access to one whenever I needed to move something.

The door didn’t work half of the time and I had to call to be able to access my own unit, apart from this when I did call the phone would barely pick up.

It’s disappointing that there is no discount available for long term renters. And that you cannot get the discounted rates advertised in a new unit if you rent it in store vs. online.

There is barely anyone in the Elkton office storage my unit was at. If I definitely needed someone, I had to travel to another location down the street. The cost kept increasing dramatically to unreasonable prices.

staff was not at all helpful. acted like they were doing me a favor when I asked questions.