The door didn’t work half of the time and I had to call to be able to access my own unit, apart from this when I did call the phone would barely pick up.

It’s disappointing that there is no discount available for long term renters. And that you cannot get the discounted rates advertised in a new unit if you rent it in store vs. online.

There is barely anyone in the Elkton office storage my unit was at. If I definitely needed someone, I had to travel to another location down the street. The cost kept increasing dramatically to unreasonable prices.

staff was not at all helpful. acted like they were doing me a favor when I asked questions.

The storage unit was convenient, access was easy. I gave the score because the areas were not always clean, the bathroom was always dirty. A perfect score would mean there is no room for improvement.

Excellent customer service

No problems while using the facility, but when I drove inside to access the unit, some of the doors to where the individual units are located stayed open. That kind of negates having to use a code to get in. Other than that, everything was fine.

The facilities are very nice and clean. However, the price is outrageous

Generally the storage is very good, I am hoping to return when and if things change, the raising of the price is a little problem, but all in all the storage, the facility is very good.

Great experience the staff is responsive and helpful