In what is largely a commodity business, outstanding customer service is paramount. One of your representatives in the Exton, PA office constantly wears a face mask. That is very off-putting to most customers. It is simply not customer focused. This behavior is understandable if she also cares for another person at risk. However, she drove up to the facility in her car - alone - with her mask on. That is not the mark of a rational thinking individual and it gives off a creepy vibe. She should be in a back-office job not a customer--facing role.

Facility was clean, safe, and well maintained. Never had a problem when storing my stuff.

Bambi made it easy and the facility is safe and nice.Very convenient and local

Bambi, she is an outstanding employee and truly understand the meaning of customer service and works very well with the customer's needs.

reliable and easy

Easy access

Friendly mgr, ac units,