Outstanding

Outstanding

Manager made moving in and out very easy.Only complaint I can think of is that prices raised over time which isn't surprising. Overall a smooth experience.

I selected a storage unit on the second floor at a lower price, but they charged me the price for the first floor. I was not satisfied.

Great prices, clean building, great location & professional employees. Glad I chose here!

Good customer service

There were drastic price increases but the staff were always professional.

Local Mgr told me the rate was "month-to-month" meaning the rate could change based on "market demand". However, he said he would talk to Mgt if the rate increase was exorbitant. Five mos late CubeSmart jacked the rate up 36%. Mgr delayed the rate increase by 30 days but did nothing on the 36% monthly rate increase. I decided to vacate the unit ASAP and vacated 12 days before my next billing cycle. I expected a prorated bill for the current cycle. Instead, they charged me for the full cycle even though I had no access to the unit at this point! I know this is a Sarbanes Oxley "revenue recognition" issue that the BBB will be interested to know. I will stay away from doing any business with CubeSmart. They acted like "shysters" to me and I no longer trusted them to put their customers first..,unfortunately!

Good service

na