Penalties fees too frequent

I have had two units here for three years. Due to a stupid mistake by one of your employees my unit was turned on as moved out. It was not moved out. She mixed up the numbers and put mine in instead of the correct one. This caused much distress and frustration and embarrassment when we attempted to enter my unit for someone to pick up something. Then the office worker had to set me up in the system as a new customer. Totally unacceptable and unprofessional.

The service at CubeSmart is exceptional! Always friendly and helpful. The only drawback is the price. Storage is expensive, and there were regular rate increases.

Due to some staff or employee at my storage facility reporting that my unit had been moved out of , my access was denied today. this was a big inconvenience to me as well as a friend that met me there to pickup something from my unitBrad, the manager had to enter all my information back into the system as if I was a new customer. I DID NOT MOVE OUT OF MY UNIT DUE TO THIS MISTAKE MADE BY REPORTING THE WRONG UNIT NUMBER A LOT OF TIME WAS CONSUMED TO FIX THIS ERRORA BIG TIME THANK YOU TO BRAD FOR FIXING THIS ERROR!!!!

Clean facility. Easy to work with from start to finish. The app worked well with only minor glitches. Prices were reasonable. I appreciated the entry sale.

Good customer service. I was having trouble opening my unit and the associate was helpful with assisting me with it.

rate changes suck

Clean facility/storage unit. Mixed customer service from the people working the office at the storage unit (some great, some somewhat rude/not courteous) but only had a few interactions with them. The reason for leaving stems from rate increases on my unit when there are places charging half the price for indoor units of the same size I had. But otherwise a great overall experience.

I just changed to a larger unit and the process was very easy and smooth. The lady up front was very accommodating and friendly. Job well done!!

I'm still a customer at this location. I just changed to a bigger unit and all went smooth as silk. All employees were friendly and professional