The staff are not very warm and some felt very uncomfortably when I ask some questions. Just give me a cold faced.

The people that work there are very nice and the place is very clean

Inflexible refund policy is very frustrating. I could not clear out of the unit before billing date, and returned the unit one week after billing, which means I was charged three weeks extra of which I did not use. While I understand that pro-rated by day may not be feasible, some percentage refund would make sense. I know my unit is rented out for the period that I already paid but returned, so you are getting double payment on my unit. Please consider working with your on-time paying customers during this tough economic time. I would like to know when you set up the refund system to return my fair share.

I like the convenience of the location of this Cube Smart. It is clean, and I have a positive experience with the security.I am not a fan of the pricing fluctuations of the units and that you can be quoted 2 or 3 different prices - and receive a different price when you sign the contract! I also don't love how the prices go up significantly every 6-12 months.

I find the pricing information very misleading and was very upset when I was given one price to rent a storage unit and when I was connected directly to the facility where I was renting I was given a price $50 more. I was very upset to discover that when I was trying to downsize from a larger unit to a smaller one in the same facility I was being charged more than if I was starting as a new customer.I was very concerned when I was told that "the prices change every day and sometimes will be different depending when you call during the day.

Clean, carpeted, smell good, never get dull because they have a centralize music or speaker inside the bldg. Have a human or real person to answer promptly either you call n the phone or visit in the office.

Cashier lied about price lock for 5 years rent kept going up kept getting late fees due to how expensive it was constantly hai g locks put on my storage unit having to live in more fear while being homeless thinking about me losing my stuff

Good service

The service was absolutely appalling. The so-called customer service and manager were absolutely unsupportive. So I can't rightfully categorize them as providing ANY "customer support". They are operating on bare minimal. The morale is obviously very low. I felt very disrespected and they had zero ability to deescalate me when I became upset that it appeared that Cubemart has no integrity, lies, and steals from customers. If they communicated with me more clearly that there is a good chance that I would get my last deposit refunded after they looked into my locker situation, it would have been far better and I would have given you an 8 or 9. I know the customer is no longer right these days, but in this case, I absolutely was. The only wrong in the matter is that customer "service" was trying to make me wrong it seemed. I felt abused, mistreated, and neglected. It was a repulsive experience. Your employees are putting themselves in the line of danger, like being assaulted by customers, and it could be easily prevented with some clarity of communication.

Cleanness, quiet, good parking and service, but a bit pricey