When I call the location. There is never anyone in the office. I leave a voicemail and do not receive a return phone call. How they are not willing to match rates to keep you with their company. Nor do they try to have you re-sign with a new unit/contract. Also the cart access is limited. I was a renter for 5 years. I thought they would want to try harder to keep my business with them.
Verified User
•
Sep 10, 2025
5.0/5
5.0/5
Service, location , management
Verified User
•
Aug 26, 2025
5.0/5
5.0/5
Good customer service
Verified User
•
Aug 14, 2025
5.0/5
5.0/5
Regina Fleming has always been helpful and available to answer questions that we have had in the past. She is proactive and communicates clearly with the clients of the storage facility.She has great customer service skills.
Verified User
•
Jul 29, 2025
5.0/5
5.0/5
I'm very pleased with the facility, from the person that shows it at the beginning and the manager; because I had a room cleared in my house and it is more room for the items I stored, there is not more reason to maintain a storage, otherwise I would continue with the renting.Thanks CubeSmart
When I call the location. There is never anyone in the office. I leave a voicemail and do not receive a return phone call. How they are not willing to match rates to keep you with their company. Nor do they try to have you re-sign with a new unit/contract. Also the cart access is limited. I was a renter for 5 years. I thought they would want to try harder to keep my business with them.
Verified User
•
Sep 10, 2025
5.0/5
5.0/5
Service, location , management
Verified User
•
Aug 26, 2025
5.0/5
5.0/5
Good customer service
Verified User
•
Aug 14, 2025
5.0/5
5.0/5
Regina Fleming has always been helpful and available to answer questions that we have had in the past. She is proactive and communicates clearly with the clients of the storage facility.She has great customer service skills.
Verified User
•
Jul 29, 2025
5.0/5
5.0/5
I'm very pleased with the facility, from the person that shows it at the beginning and the manager; because I had a room cleared in my house and it is more room for the items I stored, there is not more reason to maintain a storage, otherwise I would continue with the renting.Thanks CubeSmart