Office is inside and needs security code to even reach the desk
Verified User
•
Nov 30, 2025
5.0/5
5.0/5
The customer service is amazing, and it's a quick check in process with the two wonder ladies in the office.
Verified User
•
Nov 13, 2025
2.0/5
2.0/5
Unreasonable increase in storage cost
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
Cuz you guys are the best
Verified User
•
Nov 1, 2025
1.0/5
1.0/5
Horrible customer service.
Verified User
•
Oct 26, 2025
5.0/5
5.0/5
I was selling my home in New York and booked a unit online before my closing. When I finally got to my new location I realized the unit I ordered was not large enough for my belongings. Nicole and Angie were extremely helpful and kind. They were able to get me the same discounted rate that I had booked originally and I am so grateful to them for that. These employees recognized my frustration after a long day of moving and were able to fix my problem with a friendly demeanor that made my stressful day much better. Thanks again to Nicole and Angie!
Verified User
•
Oct 23, 2025
3.0/5
3.0/5
I do like cubesmart, this was my second time using this storage, however cost of this storage has gone up and the service dropped in quality.
Verified User
•
Oct 11, 2025
1.0/5
1.0/5
There were multiple people living on the 6th floor, I felt unsafe leaving my things here. There was always someone there at all times. And further, two people living in their units both had a dog. I don't know how this is allowed... and the dog "went to the bathroom" all over the floor. it was gross. I ended up not using this unit and did not keep any stuff here.
Office is inside and needs security code to even reach the desk
Verified User
•
Nov 30, 2025
5.0/5
5.0/5
The customer service is amazing, and it's a quick check in process with the two wonder ladies in the office.
Verified User
•
Nov 13, 2025
2.0/5
2.0/5
Unreasonable increase in storage cost
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
Cuz you guys are the best
Verified User
•
Nov 1, 2025
1.0/5
1.0/5
Horrible customer service.
Verified User
•
Oct 26, 2025
5.0/5
5.0/5
I was selling my home in New York and booked a unit online before my closing. When I finally got to my new location I realized the unit I ordered was not large enough for my belongings. Nicole and Angie were extremely helpful and kind. They were able to get me the same discounted rate that I had booked originally and I am so grateful to them for that. These employees recognized my frustration after a long day of moving and were able to fix my problem with a friendly demeanor that made my stressful day much better. Thanks again to Nicole and Angie!
Verified User
•
Oct 23, 2025
3.0/5
3.0/5
I do like cubesmart, this was my second time using this storage, however cost of this storage has gone up and the service dropped in quality.
Verified User
•
Oct 11, 2025
1.0/5
1.0/5
There were multiple people living on the 6th floor, I felt unsafe leaving my things here. There was always someone there at all times. And further, two people living in their units both had a dog. I don't know how this is allowed... and the dog "went to the bathroom" all over the floor. it was gross. I ended up not using this unit and did not keep any stuff here.