My unit flooded....I paid for insurance through the service offered by Cube Smart and I lost almost everything....but the insurance paid NOTHING!! What is the difference if the water comes through the roof rather than the floor? There was a faulty downspout next to my unit. I am convinced that's what caused the flooding?? OR...the roof of the neighboring unit was leaking and flooded that unit and it seeped into my unit. In any case, I LOST Heirloom furniture and other items. Tamika, on-site in Frankfort is extremely helpful. So she gets a 10. But the insurance company's disregard for my belongings gets a ZERO!!

Easy on boarding and customer service with Dominique.

The unit was clean and ready for me to move in

Friendly ,prompt and a easy process everything was as promised

The process was very smooth

Ms T butler, was extremely helpful and pleasant to work with. I am happy with her service

Easy to rent & easy access from my location.

Very helpful customer service

Very good customer service. Everyone was friendly and helpful. I appreciate all their collaboration.

For short term storage, it worked out fine and the fee was relatively reasonable. However, to any one planning to use this facility, I would recommend the use of plastic bins instead of cardboard boxes as the air seems damp inside the closed locker; place any wooden furniture or other items that need to stay dry elevated off the floor on pallets or 2x4's; and realize that because it is outdoors, even in a closed locker your belongings will get dusty and dirty.