In store management and on the phone customer service has been awful to deal with. My unit had a pipe leaking on Feb 16, and management has not been very helpful or responsive to the situation at the Veronica Avenue, Somerset, New Jersey location. I was made to sign a new lease in order to move my damaged items to a new unit temporarily and I was told, I would have to move out that day. I was told I would be charged a new lower rate of $95, However, the next day I was charged the full price of a $145. I've been asking to have it adjusted with no response. I was given the district manager's phone number, and I left a message three days ago and still have not heard back. I was offered no help, not even an on site garbage can to remove my destroyed items. I had to load destroyed items into my car and drive it around the back of the property to a dumpster in the dark. I never received an apology for the inconvenience. I keep getting conflicting resolution stories from the managers. Very inconsistent and unprofessional. This is ongoing still.

Nice office representatives. Clean facility.

Shamika was very helpful empathetic and went above and beyond from reservation to move out

Clean facility.Friendly staff.

Excellent service and communication.

I’ve been there since 2017 and my cube contents are as I left them. The staff is always professional & knowledgeable. There’s evidence the building is consistently exterminated, but I’ve never seen any mice or droppings in or out.

Price increased without notice.

Excellent customer service and facility

excellent staff

Finished with the project