They made the process easy

Ease of use and online check in. Staff was nice and answered questions

Storing my excess belongings at CubeSmart was an ease. Booking the storage unit, moving everything in and maintaining the storage unit has been stress free. However, cancelling the unit was not as stress free. There needs to be an easier way to cancel the storage unit without having to rely on the employees at CubeSmart. For example, CubeSmart should allow customers to cancel in the app and require a photo of the empty unit as proof. Once the photo has been submitted and the account has been cancelled, the customer's access code should then be turned off. Allows for the customer to know they will not be charged for the unit when none of their belongings are stored in the unit.

Great Call Center

No comment

staff is unbelieveable. so kind, so helpful, so friendly, so smart.

Easy access and the man in charge was great!

Easy access, clean facility, electricity available, plus the manager gave me a tour of the facility beforehand

Great service

You penalize your most loyal customers instead of rewarding them. I had my most recent unit for over two years, and my price kept going up, and up. At the end, when I needed a smaller unit, you refused to give me your best rate. I we, more or less, forced me to go elsewhere. I am a CMO and know a lot about customer loyalty and retention. Cube Smart ranks extremely low in these areas. I would not return to your company, and would not recommend it to others.