I need a manager or a supervisor to call me as soon as possible. I never did put my belonging in your storage unit, but I see your company charge me $67.04 on January 30, 2026. A refund need to be put back in my US BANK CHECKING ACCOUNT for $67.04. I never put my belongings in your storage unit the unit that I was assigned online, it was some problem with the unit so I never rented the unit, Call me at (510)626-3749

I would not recommend this location due to safety concerns. On several occasions when I stopped by in the evening to pick up or drop off items, there were groups of individuals lingering outside their units as if it were a hangout spot. They did not appear welcoming, and at times there was a large dog roaming the area without a leash. As a woman, I did not feel comfortable or safe visiting this location alone, even for a quick stop.The storage unit itself functioned well, and I had no issues with the space or the security of my belongings.

Rent increase in in past 5 years

I really like this storage system, but it’s hard to justify the new $90 price tag. I bought my first set for $60, which felt like a fair deal. At nearly $100 now, there are probably more affordable options out there that do the same

After signing up they instantly started raising rent. Also this location has consistent management change which is difficult to work with. Middle gate never works and I returned my lock new packed but never got refund for tbat

My mother's things were all ruined by Rats and their urine and feces everywhere. And ants. The insurance refused to pay out. I couldn't get help in the office or on the phone and the property was filthy and littered with trash

I received notice that my rent was going up. In the notice it stated that the facility was clean and in working order. This is not a correct statement. When I moved in in May the elevator in the C/D building was not working. It is now November and it still isn't working. The exit gate between the two building is also broken and had been broken for over a month. Prior to the last time it went down it was down on several other occasions. How can this be considered in working order????? As for the cleanliness - what a joke. In the hall outside of my unit there were huge clumps of dog hair was two weeks or more. It was then just pushed around the corner. There were torn up paper scraps in the hallway for just as long of a time period. There have been plastic bottles left in the driveways for weeks. The manager does not take pride in the appearance of the facility. I had planned to be moving out in another month or two due to moving but the increase in rent had me decide to move out earlier. Especially with the false statement of good working order and cleanliness. Someone from corporate should make a surprise inspection to see the actual condition of the location.

The location and access was very convenient

The door have some screws out that don’t let the door close very well, hard to open and close and it doesn’t let to put the locker correctly, because the holes are not even.

The cost and very clean