If Christian were still overseeing that location, I would have given a higher rating. She was very nice and courteous, providing great customer service. If you left a message, she would respectfully return the call, unlike Rob. In unit 156, all the rat droppings when I was moving out were sickening. When Christian was there, she would put the little rodent packets under the door, so I never had that issue. In unit 237, in the hall to the left, you can see all the droppings. I never saw this when she was the manager there. I didn't appreciate Rob showing me unit 114 for me to move into, which had mold in it and smelled like mold. It looked like it had gotten wet at one time. I told him no, I have asthma and can't be around mold. He replied, "It's not mold." He took my money first, saying he had to, so he ended up reversing it because I said no. He showed me unit 114, and I told him no because there was mold. He said it wasn't mold. I said no, I can't do mold; I have asthma. It even smelled like mold. When we were moving out, my help even stated, "It smells like mold in here." I didn't like that he had to take my money before he showed me the unit, so he ended up having to reverse the payment and process a move-out for a unit I never moved into. I asked him, "Is 121 taken?" He said yes. Then I said, "Are all the ones with the green zip ties empty?" He said no, they are all reserved except these two, which were two small ones. This guy is lacking in customer service, period.

Y’all have rats. My belongings costing over 8,000 was destroyed/contaminated and the insurance I paid for doesn’t cover the rats. I made complaints and the rats are still there. I will never use cube smart again.

Things were kept in great condition. Monthly payment was easy, service was great!

The unit was accommodated to my needs, and the discount helped after the pockets are drained with so much expenses when moving!

Very clean and well maintained storage location. I had no issues getting in and out of the place to access stuff. I do not need storage any more since I bought a new house and need things I had in storage.

Easy

My items were damaged in the storage by rodents.

Easy communication. Clean and safe.

Lowballed me on the initial rental fee, and then continued to raise it till I was paying 50% more than where I started. Owner didnt care at all and refused to renegotiate the price.

Easy to business