Service was very good but we observed some termites in valued old furniture that were not there previoudly.

Terry was helpful in setting up the process even when there was an internet hiccup on the day wanted to move in, was able to complete next day smoothly.

Easy to rent, fair price, facility easy access, clean.

Very professional, personable and provide consistent exceptional customer service. I had 3 different storages at separate locations, Wade Street, College Street, Eldorado Pkwy. Each location was overall a very pleasant experience. I would definitely use and refer CubeSmart in the future. Terry at Wade location is an asset to the brand. He was exceptional, always on top of things. Ed at College location is super kind and very knowledgeable. Addy at Eldorado location is AMAZING!

Good place

The customer service is impeccable. The cleanliness of the facility is immaculant, they have space sizes to accommodate varying needs and the rates are more affordable than other facilities.

Customer service was outstanding!

This email serves as a formal demand for immediate correction of my move-out date, along with appropriate compensation for the time, inconvenience, and frustration caused by your office.I personally appeared at your CubeSmart location at 8749 Wade Blvd, Frisco, Texas on April 13, 2026, and completed my move-out with Terry. I was clearly told I would receive a confirmation email. That email was never sent.From April 14 through April 17, I called your office daily. Every call went to voicemail. I left multiple messages and received no response. This complete lack of communication is unacceptable.On April 18, 2026, I finally reached an employee identified as “M,” who processed my move-out as of that date. This is incorrect. My move-out occurred on April 13, 2026. Your staff’s failure to properly process my move-out, combined with your office’s failure to return repeated calls, has created an issue that should not exist.I was then told that the move-out could only be processed as of April 18. That is not accurate, and I will not accept responsibility for additional days caused solely by your internal failures.Accordingly, I demand the following be completed immediately:Written confirmation that my official move-out date is April 13, 2026Immediate correction of all account records to reflect the April 13, 2026 move-out dateRemoval and/or reversal of any charges incurred after April 13, 2026Written confirmation that my account has been fully closed as of April 13, 2026In addition, given the repeated failed attempts to resolve this matter, the lack of response from your office, and the time I have been forced to spend correcting your error, I expect reasonable compensation for this inconvenience. This may include a full refund of any improper charges, along with an additional courtesy credit or written confirmation that no further fees of any kind will be assessed.This situation reflects a significant breakdown in customer service and internal operations. If this matter is not resolved promptly and appropriately, I will escalate this issue to CubeSmart corporate and pursue further remedies as necessary.I expect a prompt response confirming full resolution

Remote access hardly worked, constantly kicked out of the system without explanation.

Hello, I appreciate Larry in the front office for his service. I have stayed at this facility because it is convenient for me, but the combination of rising rates without notice and a lack of basic maintenance is making it difficult to continue my residency. ITS A SAFETY HAZARD NOT TO HAVE LIGHTS IN THE UNITS. While trying to organize and prepare for my move the lights kept going off. The bathroom stay very Nasty…..etc