My items were damaged in the storage by rodents.

Easy communication. Clean and safe.

Lowballed me on the initial rental fee, and then continued to raise it till I was paying 50% more than where I started. Owner didnt care at all and refused to renegotiate the price.

Easy to business

My stuff was infested with rat droppings. I had to throw away a couch, clothes, linen and towel and other personal things

No issues

Rob was at our annex facility within 2 minutes of discovering an issue with my booking -- BEYOND fantastic customer service!

Good service overall, no complaints.

You increase the rate from 159 to 210 out of nowhere.You made me seek out better options. Not returning.

Your prices increased over 65% in the past 36 months and almost 200% since I first leased from you. Increased prices and decreased service. With an on-site manager no longer available, communications became difficult and often went unanswered. The final straw was the RATS!!! There is no food source in my unit, but it suddenly filled with rat droppings and signs of a rat infestation (nests, etc.). They say you get what you pay for, but all I got was rats. We had to open every single box before transporting it off your property to ensure there were not varmints in my belongings. I do need storage for our holiday and other large items, but I will not be getting it from Cubesmart.