The security of the building (broken front door for months, still not properly fixed) and quality of customer care has declined markedly in recent months. The customer facing staff is confrontational and misleads.

Security and availability

Terrible management at this store. Front door has been broken and wide open for 9 months and no one seems to care. I wouldn't mind as much if my rate didn't double over the span of two years.

Professional service

good - for you to make more money

New manager is very good.

There was mouse poop all over my stuff. I pay too much money per month for this to be a problem! With that much poop it seems like there was a huge problem.

I stated I would move out by 12/8. I moved out 12/6. On 12/8 I was still charged and I’m paying for an empty storage unit. Despite my emails and photographs; I am being told nothing can be done. This is poor customer service. My plan was to get another storage unit when I move in a few months but will definitely go with another company that treats customers fairly. This is so unfortunate.

Setting up and closing out the unit were very efficient. I used my unit for four years to store items that I had no room for in my prior apartment but now we have the room since we moved to a larger house. There have been times where the elevator or front entrance have been out of order but the facility was quick to address those issues.

The place is poorly kept, the manager is rude, i have seen roaches, the big door has been broken for 5 months causing me to break several items, trying to push the cart through little baby door that has a huge one bump. Worst storage facility ever!