Because I was very satisfied with the service and customer relations enjoyed during my stay! When I complained about rat in the storage I had a very quick attention and solution within a short period of time!

I had no lock when I moved in, no move-in package. There are no dolly’s. Actually, there was a broken dolly. The climate controlled unit is as hot as it is outside.

Not enough lighting don't like the set up of how you get into inside units no parking for loading your item like other facilities where you just back up your vehicle and no carts

No one broke in

The staff. From the first day to the last the were very helpful with any problems I might have.

N/a

I was a loyal customer for many, many years.Your excessive rate increases every six months became too much to bear. Add to that an extremely rude, condescending and unprofessional district manager (this was several years ago) and my unit being literally covered in rodent droppings, and I think the reasons for my score above is obvious.

The manager of muncaster in berry nice

Easy to set up storage space and ultimately cancel. Clean unit with easy access. Acceptable rates and discounts.

Dead rat in hallway, lighting poor .Rodent destroy my carpet