You let a 4-8+ month renter walk away! I was more surprised than unhappy being charged $200.00 for a misunderstanding about the move date and the date you fill in all your information and auto billing info!!I asked the attendant on 2/2/26 if I could reserve a 10x15 unit for Narch 1 YES HE Didn’t SAY don’t fill out the info on the app until then On that day the ap allowed for a move in on the 16th Feb being a short month I asked for the 13 day allowance to reserve March 1I inquired on the 10th why the info on the ap didn’t show move in date 1 MarchThe attendant said basically tough luck no refund and NO I can’t apply the payment for Geb to March even though you are still in Florida preparing to moveMy point is Maybe he is just poorly trained OR your management procedures doesn’t allow him any freedomBottom line I am out $200.00 for Feb rentI if this is your way of treating customers I’ll find another rental location When I arrive in Gilbert 1-2 March

The manager always calls you back when you leave a message which is very much appreciated!! The only negative is that the rent increases often. When you are a long term renter that is hard and it would be nice to get a discount if you have been there a long time (loyalty customer). Thanks

My rental start date was agreed upon with Jordan to be March 1 now I see it is February 2I am still in Orlando Not moving until we close on the house sale here Feb 28 No way did I want to rent a month before arriving in MesaNo

Not happy with the rate jump from 388 dollars a month to 522 dollars

raising of the rent about every other month is very difficult to plan for. I used the storage facility for my business and would have been happy to stay almost indefinitely, but constant raises in rent made that impossible. As a landlord myself, I understand the need to raise the rent yearly, but for a long standing tenant that has never missed a payment, you sure do not know how to keep tenants happy. I would suggest you be proactive in offering discounted rates for long standing tenants who pay on time and who would be willing to work with you moving forward.

You kept increasing our rental price over and over multiple times a year. When we tried to stop by the office half the time no one was there even though it was during posted business hours.

I realize you are in business to make money but raising the fees every year just became to much for me to afford as a single person.

Staff at specific location makes scheduling and dealing with the unit frustrating

Location is probably the highest consideration. Your location is very convenient. This is the second time I have used yours. However, I would warn prospective users that you had a rapidly rising cost. I did not appreciate it and it influenced my leaving.

My belongings were stored safely and securely. The management were helpful when I need to speak with them.