Overall my experience with Cube Smart was good. I marked it down a bit for poor communication. I spoke to Carlos the onsite manager once and he was very helpful. After selling my house I reserved a unit for May 25th to store my stuff until I found a place to live. As it turned out I found a place that day and diverted my belongings to the house I rented. I called that day and left a message that I would not be moving into the storage unit rented. The next day I talked to Carlos and he said he would cancel the reservation. Recently I received a bill for first month's rent and I called to leave a message that I never moved in and asked for a return call, but never received one. Other than the lack of communication on this, my overall experience was satisfactory and I would make a reservation again if I ever needed a storage unit.

While the staff was very nice and the location is convenient, I am giving a low score because my unit was so dirty. Leaves, dirt, and dust really built up over time and when I moved out I spent a lot of time cleaning and washing everything I own. I do not remember having this much dirt blowing into my unit on my previous storage place. These units need to be sealed better.

CubeSmart in Golden provided great service and well maintained facilities. I moved out because the rental rate escalated.

Great service.

The staff members were all very nice.The rate increases were ridiculous, as there were NEVER any improvements...just the same old dead bugs, mice and dirt.

Great service.

You raised the price 20% after 2 months when you're in and it would be a big job to move.The overhead door was hard to raise, and management did not help the problem.Don't expect someone to return a phone call

Pretty easy to set up and facility was good. The onsite manage was great.

Clean and safe environment with easy access

The facility is clean. The staff members are friendly and helpful.