Because it’s in doors

Space is clean, well cared for and it's great that it's climate controlled. However, management waited a week after I emptied my unit and informed them that I had moved out to respond (a week I assume I'm paying for). They never answer the phone and are unavailable during listed "on site" hours. YOU NEED MORE STAFF. My reason for moving out is because I was promised that my rate would never go up and it went up exponentially twice within two months time. A $500 difference in rates from October to December. I didn't sign up for that, it broke the contracted and promised rate, and I can't afford it. I'll be forced to keep my things at a nearby outdoor unit that is in way worse condition for now.

Lupe at the Grapevine TX location is very friendly and helpful. When I had a problem opening the unit because of the lock, he took care of it right away.He is always friendly and helpful when I go. It hard to find good customer service sometimes. But Lupe is exceptional.

Poor maintenance, dirty, couldn’t get light fixed in unit fortwo years!

Store staff is very friendly and helpful.

No grace period on rent. Payment one day late results in a huge late fee.

It was a great and convenient place to store, but it was a little too much for the space and stuff I have

Easy

Clean place. Convenient from the standpoint of entry and exit from facility. Very unhappy with price increases. Went from $95 to $131 in a little over a year....that's a 38% increase. Would not sustainable for me to continue to rent if I were just using for long term storage. I used it temporarily for a move. But if I were doing long term storage, I would have moved because of the cost increases.

Clean and friendly