Office Manager Tom was efficient, friendly and very helpful.
Verified User
•
Jan 17, 2026
4.0/5
4.0/5
I have been happy with the service and never had any issues when talking to the hotline or managers in general and they always went out of their way to assist in whatever situation that came up.
Verified User
•
Jan 13, 2026
5.0/5
5.0/5
friendly service
Verified User
•
Jan 11, 2026
4.0/5
4.0/5
Ease of process, helpful attendant
Verified User
•
Dec 22, 2025
2.0/5
2.0/5
I found the facility in Mystic to be dark and worn down. I didn’t feel safe in the building my locker was in. Creepy vibe. Old and worn down space. Barely heated tho I was paying for a heated locker. I have two other lockers elsewhere that are leagues nicer and safe feeling and similar pricing.
Verified User
•
Dec 2, 2025
5.0/5
5.0/5
Where do I begin. It all started with the angel sent from above, Tom. From the second we needed storage, Tom was there to help in any way he could! The one bad part of the experience was calling Tom to let him know we were cleaned out and done with the unit. All around, wouldn’t have been the same without Tom. My wife has decided to name our first born son “Tom” in honor of the great CubeSmart Legend himself.
Verified User
•
Dec 1, 2025
3.0/5
3.0/5
Great service and ease of access. However, the storage unit I had often had water on the floor in the entry way. We had several items end up with mold on them
Verified User
•
Nov 25, 2025
5.0/5
5.0/5
Very easy to communicate with - and unit very easy to accessThank you
Verified User
•
Nov 19, 2025
1.0/5
1.0/5
Because Tom the manager tried to prevent me from removing and selling items from unit 110 and he only rented me to he unit because he thought he and his friends and members of the Stonington and or Groton pd would get all my property
Office Manager Tom was efficient, friendly and very helpful.
Verified User
•
Jan 17, 2026
4.0/5
4.0/5
I have been happy with the service and never had any issues when talking to the hotline or managers in general and they always went out of their way to assist in whatever situation that came up.
Verified User
•
Jan 13, 2026
5.0/5
5.0/5
friendly service
Verified User
•
Jan 11, 2026
4.0/5
4.0/5
Ease of process, helpful attendant
Verified User
•
Dec 22, 2025
2.0/5
2.0/5
I found the facility in Mystic to be dark and worn down. I didn’t feel safe in the building my locker was in. Creepy vibe. Old and worn down space. Barely heated tho I was paying for a heated locker. I have two other lockers elsewhere that are leagues nicer and safe feeling and similar pricing.
Verified User
•
Dec 2, 2025
5.0/5
5.0/5
Where do I begin. It all started with the angel sent from above, Tom. From the second we needed storage, Tom was there to help in any way he could! The one bad part of the experience was calling Tom to let him know we were cleaned out and done with the unit. All around, wouldn’t have been the same without Tom. My wife has decided to name our first born son “Tom” in honor of the great CubeSmart Legend himself.
Verified User
•
Dec 1, 2025
3.0/5
3.0/5
Great service and ease of access. However, the storage unit I had often had water on the floor in the entry way. We had several items end up with mold on them
Verified User
•
Nov 25, 2025
5.0/5
5.0/5
Very easy to communicate with - and unit very easy to accessThank you
Verified User
•
Nov 19, 2025
1.0/5
1.0/5
Because Tom the manager tried to prevent me from removing and selling items from unit 110 and he only rented me to he unit because he thought he and his friends and members of the Stonington and or Groton pd would get all my property