Overall, pleased with the service and pricing. Initial experience and impression was not great (broken elevators, unavailable dolly, uneven temperatures, lackluster customer service). Several months later there was gradual improvement and issues were addressed for the remainder of occupancy.

Nice people and we could solve everything on spot with no delay. Especially the manager was very helpful.

Love this storage company and the fact that they have a manager on site. Adam is extremely available and helpful!!

The customer service agent was exceptional in delivering customer services

Price increases were pretty frequent, and not fair in my opinion. But staff is great, so that makes the score go up.

We stored our dining room furniture w CubeSmart. It was in excellent condition when we picked it up.

The manager at this property is hard-nosed and short sighted. I had planned to store here for two years. I explained on day one I ID NOT want the suresmart program. He told me to email my insurance when I got home. I did that, then he said I had to be in person to "sign-off". I cam by on three seprate days and the office was always locked. I meialed and there was zero rpely for ~10 days. I don't have to do either of those things per the agreement language and terms, I only need to opt-out. So....I reported the facility to the consumer affairs division in virginia, moved all of my stuff out to public storage, and still got my money refunded. I will be sure to express my opinions on public reviews as well. Was the $16 worth it? Dark patterns are tacky and they say a lot about the culture of a corporation. Life is rough enough. Don't be scummy about nabbing $16 from customers just because most of yours are not as elastic as I am. Nearly $1600 in revenue lost, not counting missed business from bad reviews, all over a $16 up-sell. Not smart.

Superb onboarding, clean and well-kept facility, excellent service, offered and accepted a one-year rental option to lock in the initial price without increases.

CleanlinessIncredibly helpful staff

Employees are very nice and communicative.