The manager at this property is hard-nosed and short sighted. I had planned to store here for two years. I explained on day one I ID NOT want the suresmart program. He told me to email my insurance when I got home. I did that, then he said I had to be in person to "sign-off". I cam by on three seprate days and the office was always locked. I meialed and there was zero rpely for ~10 days. I don't have to do either of those things per the agreement language and terms, I only need to opt-out. So....I reported the facility to the consumer affairs division in virginia, moved all of my stuff out to public storage, and still got my money refunded. I will be sure to express my opinions on public reviews as well. Was the $16 worth it? Dark patterns are tacky and they say a lot about the culture of a corporation. Life is rough enough. Don't be scummy about nabbing $16 from customers just because most of yours are not as elastic as I am. Nearly $1600 in revenue lost, not counting missed business from bad reviews, all over a $16 up-sell. Not smart.

Superb onboarding, clean and well-kept facility, excellent service, offered and accepted a one-year rental option to lock in the initial price without increases.

CleanlinessIncredibly helpful staff

Employees are very nice and communicative.

Rate hikes were too much

Smooth start up process!

Elevator, carts, remote access. Cleaner than previous storage company. Good rates.

very simple and easy process. Staff is very helpful and friendly

Adam is very knowledgeable and communicates well

Adam gave great service. We didn't leave, just went to a smaller unit.