Made a payment cubesmard didn’t recognize then got little assistance in resolving the issue.

The way conductor of business

Great

My storage been broken into. Ive yet to get a call back from corporate after numbers calls made out to them. Nor have cube smart address this issue.

Door hinge reported over 6 months ago broken and need fix B4 huge door fell, went by unit 3 days ago security bar broken some items missing, cameras don't work, rain gets in as well, poorest level of security and storage facility

Most of the time CubeSmart's customer service has been A-1. But there have been a few minor glitches. If I need a storage unit again, I will probably utilize CubeSmart.

The staff was friendly and kept the property clean. I had no issues with any other tenants and felt my property was safe.

I had storage 2 years, started to notice rate increase compared to promotions and website almost double. Last deciding factor was storage unit broken into. I believe the way it was handled could have been better.

It takes to long to get answers on commercial spaces. Upper management seems not to care about renting the most expensive units and your customers are looking elsewhere to rent.

I was paying for climate control and the ac wasn’t even working for who knows how long. I called so many times asking when it would get fixed, never got a call back about it. Some of my stuff got ruined because of the heat, just very upset about the whole situation.