I really don’t know if you have perfect service everything good so far
Verified User
•
Nov 11, 2025
3.0/5
3.0/5
I would have given a 10 because my items were very secure and felt confident my items were safe, unfortunately, I can't give a 100% excellent review, because there were roaches in my storage room. When vacating the storage unit and moving my items and boxes out of the unit and into the rental truck I leased to load my boxes in to transport to my new residence, the roaches were inside some of my boxes when I unpacked at my new residence. I was very upset that I picked up those pests from the storage unit I rented from Cubesmart, only to bring them inside my new apartment. Now I must exterminate because some of them came out of the boxes and ran off. Now I'm worried about pests possibly mulitplying and now I must make an extra expense I hadn't planned on, to treat & exterminate to prevent infestation in my new apartment. This is something I wouldn't have to do if I hadn't had roaches in the storage unit I rented at cubesmart.I'm also upset, for the mere fact, the high rent of $125 I was paying for over a year, couldn't buy me a clean pest free storage unit environment for a service I was paying for, I thought I would have been considered a valueable customer that deserved the best rental experience with keeping my storage unit clean and pest free and would receive an extermination treatment as a upkeep service. It was pretty obvious the units were infested because ther were roaches crawling outside the sotrage as well. I hope Cubesmart treats those units soon.
Verified User
•
Oct 25, 2025
5.0/5
5.0/5
Your attendant was very helpful and patient with us.
Verified User
•
Oct 13, 2025
5.0/5
5.0/5
Nice customer service very nice customer service
Verified User
•
Oct 9, 2025
5.0/5
5.0/5
Muy buena comunicación con respeto a todo en ese lugar y un excelente servicioGracias
Verified User
•
Oct 8, 2025
5.0/5
5.0/5
Good
Verified User
•
Sep 30, 2025
5.0/5
5.0/5
What a nice place clean place and great place to storage for things I am not complaining but very happy.
Verified User
•
Sep 22, 2025
5.0/5
5.0/5
Very clean place and the ladies in the office are very nice and polite
Verified User
•
Sep 16, 2025
5.0/5
5.0/5
Everyone that I spoke with from start to finish were friendly and professional.
Verified User
•
Sep 2, 2025
4.0/5
4.0/5
pretty straight forward when reserving the unit. No problems at all.
I really don’t know if you have perfect service everything good so far
Verified User
•
Nov 11, 2025
3.0/5
3.0/5
I would have given a 10 because my items were very secure and felt confident my items were safe, unfortunately, I can't give a 100% excellent review, because there were roaches in my storage room. When vacating the storage unit and moving my items and boxes out of the unit and into the rental truck I leased to load my boxes in to transport to my new residence, the roaches were inside some of my boxes when I unpacked at my new residence. I was very upset that I picked up those pests from the storage unit I rented from Cubesmart, only to bring them inside my new apartment. Now I must exterminate because some of them came out of the boxes and ran off. Now I'm worried about pests possibly mulitplying and now I must make an extra expense I hadn't planned on, to treat & exterminate to prevent infestation in my new apartment. This is something I wouldn't have to do if I hadn't had roaches in the storage unit I rented at cubesmart.I'm also upset, for the mere fact, the high rent of $125 I was paying for over a year, couldn't buy me a clean pest free storage unit environment for a service I was paying for, I thought I would have been considered a valueable customer that deserved the best rental experience with keeping my storage unit clean and pest free and would receive an extermination treatment as a upkeep service. It was pretty obvious the units were infested because ther were roaches crawling outside the sotrage as well. I hope Cubesmart treats those units soon.
Verified User
•
Oct 25, 2025
5.0/5
5.0/5
Your attendant was very helpful and patient with us.
Verified User
•
Oct 13, 2025
5.0/5
5.0/5
Nice customer service very nice customer service
Verified User
•
Oct 9, 2025
5.0/5
5.0/5
Muy buena comunicación con respeto a todo en ese lugar y un excelente servicioGracias
Verified User
•
Oct 8, 2025
5.0/5
5.0/5
Good
Verified User
•
Sep 30, 2025
5.0/5
5.0/5
What a nice place clean place and great place to storage for things I am not complaining but very happy.
Verified User
•
Sep 22, 2025
5.0/5
5.0/5
Very clean place and the ladies in the office are very nice and polite
Verified User
•
Sep 16, 2025
5.0/5
5.0/5
Everyone that I spoke with from start to finish were friendly and professional.
Verified User
•
Sep 2, 2025
4.0/5
4.0/5
pretty straight forward when reserving the unit. No problems at all.