The location was very difficult to find. There is little to no signage directing customers to the office or storage area. I spent time driving around and walking through the mall before finally finding the CubeSmart office near what appeared to be the loading dock. Clearer signage and directions would make the process much easier. Also, having a locked office at the front of the mall while directing customers to the back is confusing.

The location was uncomfortable. Especially for women. Under the mall, next to garbage disposal. It doesn't feel safe.

Terrible costumer service

I did not have a good experience. Upon moving in, I couldn’t find my unit. I spent 20 minutes alone trying to find it. Then another 30 minutes on the phone with a customer service representative because the office was empty & closed when it wasn’t supposed to be. Additionally the storage unit was very dusty and filthy causing a lot of my items to be discolored or super dirty. It left white items almost black & Greg items with brown stains on them. Also where the unit was it smelled very bad like trash or sewer.

Communication is not something the company should be serious about. I tried to call the onsite manager and never available to answer questions. The only way I can reach CubeSMART is by calling the customer service number.

It was a mixed bag. The initial process of signing up for a space was easy and the technology was used effectively. Two primary issues. The responsiveness of the local team was not great. I was very surprised and disappointed when I got my notice of an increase in the rental rate just a few months into the contract. I reached out to the local manager to discuss and he never answered my emails until after I wrote to the corporate office. Even after he responded, he didn't seem very interested in finding a mutually beneficial path to a long term relationship. I'm retiring and we are likely to have belongings in storage for the next several years before we find and settle into our long-term home. I was looking for some cost certainty after the abruptness of a 20% increase after only a few months. I offered to pre-pay for a certain amount of time or sign a long-term arrangement and David just wouldn't work with me. Maybe that is corporate policy but I found it very disappointing. We've now made arrangements with another storage facility where we think we can be in a mutually beneficial arrangement. Second, when I was making arrangements to cancel our agreement, I sent a certified letter as per the terms of my agreement, but the post office has been unable to deliver the letter. I also sent an email four days ago that has gone unanswered. I went yesterday in person and learned that David was out of the country. The staff member on duty was able to help me process my cancellation and I'm grateful for that. I would have loved to have had a long-term arrangement with your company but the lack of interest on your part didn't allow for that. I just couldn't go forward knowing that you could raise my rates whenever you want as long as you provide 30 days notice.

The directions to the storage area were atrocious!!!!!!! Could not reach anyone, including the manager, for help after 6 pm. The storage spaces in the 3000s were much farther away from the regular area. Front entrance was misleading. Back entrance was not clear. Took 1.5 hours (after reaching the address) to find our storage space. Map sent to us was worthless. Overall, most ridiculous experience ever.

Good, clean unit. A little complex to get into afterhours, but customer service was excellent.

No one on staff to answer phones. Welcome packet and keys were not in unit. I had to pay my delivery drivers an extra 30 minutes because we could not find the loading dock and the storage building for my unit. There was no one in the office for 2 days to get information!

I am able to rent a storage unit at an affordable price.