Property damages

I informed the property a week ahead that I would be moving out by 11/1/2025..When I arrived on 11/1 my storage was flooded!! My bedroom set (wood) mattress and box sping, my leather couch, speakers, a wood desk, 2 tvs, clothing &shoes where all damaged by water and or mold. I was not called nor sent an email. When I arrived ppl where working on the roof. An email was sent out on 11/6 informing me that the units had a flood and to check on your units. Absolutely unexpected!! I have contacted an attorney!!

Took over storage building, yet failed to communicate with renters. No one on site.People that answer the phone lie & lie & lie.Happy with old management, paid and ran extremely fast.

Because they are good with customers

Because it's a great secure place for a person's valuanles.

My account was on autopay but was removed when ownership was changed. I received a late fee tried to talk to management about it he was extremely rude and condescending and did not refund me my late fee. Not one single phone call was ever made letting me know to setup a new autopay. So I decided after years to move all my stuff on my to find out it was infested with rats!

Excellent customer service from staff. I utilized this unit for almost two years with no issues.

I never had any problems while renting the unit

The customer service was excellent and the storage unit and the parking lot was cleaned.Thanks

Clean ,spacious quiet place