There is NEVER any onsite support. I called 9-10 times over two days after my reservation to get the number unit I wanted it’s been a week and no one has called me back. I spoke with the manager and district manager and they all have an excuse that it’s a big propert. That doesn’t justify not calling a new client back in over a week. I’m headed there now to cancel the unit and get a refund and take my business to the storage facaiality located next to this place

My storage unit flooded and I was provided with the incorrect insurance details for CubeSmart. The manager David did not make the experience any better. He lacked sympathy for the situation and did not exhibit great customer service skills throughout our time there. The main doors were not secure. Anyone could come and open the door to the main unit.

It was easy to access, always clean, and staff was always helpful

You are very affordable, moving was stressful, but I was able to comfortably and easily store my belongings in a clean environment. The best part was the climate control rooms.

You should clarify a lot of things upfront, as they advertise services making you believe one thing and then you are at their mercy, so they change the roles as you go. I didn’t like it, I preferred transparency so I can budget for it. When I reserved a space, they clearly told me that my rent starts on that particular date when I move my stuff there. Apparently I was shocked to know that they billed me for three weeks I didn’t use their storage. You should also know that they don’t prorate, even after moving out in less than a week after billing. So basically they made me pay for almost two months that I didn’t use. When I called to ask, I was literally bullied by some very nasty man who didn’t bother to explain so he just yelled and hung up on me. It didn’t feel good, but it’s understandable that he doesn’t have an answer. I would look for another solution next time.

Renting was easy and we've already started storing things in the unit.

Very convenient and good customer service.

No complaints

Dave went above and beyond to ensure check in was smooth. However, less reliance on apps would make the facility more accessible.

I seen roaches in my cube and I did not move in with them. There was also mice poop on my bins and around my boxes. I actually had to leave some boxes outside last night to make sure I didn’t take any mice or roaches into my new home.