Employees very helpful

The staff were polite & cortious

If you have managers like Tom at this facility, I wouldn't recommend him as the face of the company. Very confrontational. Very rude and unprofessional. Coming at me with threats of eviction when I hadn't even finished moving in. Accusing me of sleeping in my truck.Meanwhile, all my belongings were still in, on, and around the truck, as well as in and outside the storage unit. Tom, the proud manager of the place, didn't like it that I didn't like being accused of something I wasn't doing. Resting and sleeping are totally two different deminors. I work a graveyard shift and have been going since the day before. It came to a point where he started getting in my face and spitting while he was yelling at me while I was defending the position of where I was with my rental unit.

Easy access, easy to use, great staff, clean, right size units. Well done

Great customer service! the office has been very welcoming and friendly. Brand new roll-up doors on all the units. Great experience so far!

Ok

Location, access hours

Poor communications. Poor customer service.

I selected zero because my storage unit was broken into twice within an eight-month period, and despite reporting both incidents promptly and providing police reports and insurance claim documentation, I received no meaningful assistance or accommodation from CubeSmart management—financial or otherwise.As a result of these two burglaries, I suffered thousands of dollars in personal property losses, much of which was not covered by insurance. Beyond basic procedural responses, there was no proactive outreach, no rent credit, no concession, and no effort made to offset the significant disruption and financial harm I experienced while renting a unit that was marketed as secure.Due to the repeated security failures and lack of support, I ultimately vacated the unit because I no longer felt comfortable storing anything of value at the facility.Given these circumstances, I am requesting a credit for the entire year of rent paid during the period in which these incidents occurred. This request reflects both the loss of value of the service provided and the material financial hardship I incurred as a direct result of CubeSmart’s failure to provide a reasonably secure environment.I would welcome the opportunity to resolve this matter amicably and look forward to your response regarding how CubeSmart intends to address this issue.

Tom did great for us we do appreciate for his help