Very friendly staff

Corporate office make poor decisions.

Great place to store your belongings. Employees are really knowledgeable and work with you to fix any issues or explain any billing issues. Place is clean and tidy will recommend anyone to store there belongings here

Clean facility. Communication not the best. I moved in after office was closed, the wrong unit number had been provided to me (one # off). Called office but no one seems to be around no matter when I call. No reply to messages.

Subject: A Lifeline During a Tough Transition - Thank You, JoAnn!To Whom It May Concern at CubeSmart Corporate,I am writing to share an exceptional experience I had at your CubeSmart location on Walgreen Road in Jacksonville (Store 4707). During a period of significant personal transition and challenge, the service I received went far beyond simply renting a storage unit—it provided genuine support and understanding.My circumstances were complex and time-sensitive, requiring more flexibility and patience than a standard transaction. From the first moment I walked in, the General Manager, JoAnn, treated me with remarkable compassion and professionalism. She listened intently to my situation without judgment, asked thoughtful questions to fully understand my needs, and worked diligently to find solutions within the company's framework.What stood out most was JoAnn's personal attention. She didn't just see a customer; she saw a person navigating a difficult process. Her patience was endless as we worked through logistics, and her calm, understanding demeanor turned a potentially overwhelming ordeal into a manageable, step-by-step plan. She took the time to explain everything clearly, ensured I had access to what I needed when I needed it, and followed up to make sure I was okay. Her actions demonstrated a level of care that is rare and invaluable.Because of JoAnn, what could have been a major point of stress became one of stability during my transition. She is a tremendous asset to your team and embodies the best of what customer service should be. I will recommend this specific CubeSmart location to anyone in the Jacksonville area, especially those who need a little extra understanding during a tough time.My sincere thanks to JoAnn and the team at Store 4707.Warmly,Lon Fanniel

Haven't experienced any problems yet... Since I've just moved in.

Great

We are not able to trust this business. They said they would credit our account for insurance after move-in because we gave them insurance proof before move-in and then they charged us for the first two months of insurance. They also said that the increases we should expect would be about $10 in three months and it almost doubled. We moved out as soon as we learned that we couldn’t trust this business.

Still new

Ease of reservations, and check in. Great customer service! Very affordable, large sized units.