It was very good. Only problem for me was how much the rent increased.
Verified User
•
May 11, 2026
1.0/5
1.0/5
Unreasonably high rental price for two units when I had originally requested one. False representation online. The units were dirty and then I got an email about a rental increase that was not discussed when we first rented the unit(s). If you’re wanting transparent communication with the company you’re renting from and a clean unit that was advertised online, go with Extra Space Storage.
Verified User
•
May 9, 2026
2.0/5
2.0/5
Pricing is deceptive. Price changing not acceptible
Verified User
•
Apr 11, 2026
1.0/5
1.0/5
Rip-off
Verified User
•
Apr 9, 2026
1.0/5
1.0/5
Price increased 60 percent in 4 years
Verified User
•
Apr 9, 2026
3.0/5
3.0/5
The unit was clean and accessible. I do not have any real problem with renting, I just dont give high scores. I would suggest that you be more transparent regarding the necessity for storage insurance. I was taken a bit off guard when I was told and had to scramble to get it. It was not a lot of money but it would have been nice to know up front.
Verified User
•
Apr 5, 2026
5.0/5
5.0/5
Mike was very nice & helpful.
Verified User
•
Apr 5, 2026
5.0/5
5.0/5
Very easy online rental process. Staff was very nice and the security was good. Highly recommend.
Verified User
•
Mar 31, 2026
5.0/5
5.0/5
Hannah and the staff are very friendly and helpful.
Verified User
•
Mar 27, 2026
3.0/5
3.0/5
It was easy to registratie online or at the office in Johnston.
It was very good. Only problem for me was how much the rent increased.
Verified User
•
May 11, 2026
1.0/5
1.0/5
Unreasonably high rental price for two units when I had originally requested one. False representation online. The units were dirty and then I got an email about a rental increase that was not discussed when we first rented the unit(s). If you’re wanting transparent communication with the company you’re renting from and a clean unit that was advertised online, go with Extra Space Storage.
Verified User
•
May 9, 2026
2.0/5
2.0/5
Pricing is deceptive. Price changing not acceptible
Verified User
•
Apr 11, 2026
1.0/5
1.0/5
Rip-off
Verified User
•
Apr 9, 2026
1.0/5
1.0/5
Price increased 60 percent in 4 years
Verified User
•
Apr 9, 2026
3.0/5
3.0/5
The unit was clean and accessible. I do not have any real problem with renting, I just dont give high scores. I would suggest that you be more transparent regarding the necessity for storage insurance. I was taken a bit off guard when I was told and had to scramble to get it. It was not a lot of money but it would have been nice to know up front.
Verified User
•
Apr 5, 2026
5.0/5
5.0/5
Mike was very nice & helpful.
Verified User
•
Apr 5, 2026
5.0/5
5.0/5
Very easy online rental process. Staff was very nice and the security was good. Highly recommend.
Verified User
•
Mar 31, 2026
5.0/5
5.0/5
Hannah and the staff are very friendly and helpful.
Verified User
•
Mar 27, 2026
3.0/5
3.0/5
It was easy to registratie online or at the office in Johnston.