It was after hours and I had an emergency needing a unit. The website link charged me the online application price, but when I received my confirmation and instruction email, the code was blank. The app also would not work. I called and the manager had to meet me. It took hours to set things up, but I was not reimbursed the $40.00 fee if you sign up online, even though I had to be inconvenienced, and had to meet management for assistance in person... again taking hours for something that wasn't my fault. I also never received my next billing statement, so I was locked out of my unit. I had to go in person and meet management again, both times being reassured I would receive the initial $40.00 online fee back, and partial rent for the inconvenience. This experience was an absolute nightmare, a very kind manager, but one that was very unknowledgeable. I moved my items, and would never recommend or use CubeSmart again.
Verified User
•
Jan 12, 2026
5.0/5
5.0/5
Friendly and helpful staff. Clean and convenient location
Verified User
•
Jan 10, 2026
1.0/5
1.0/5
Very bad communication, was provided with a gate code that never worked, overcharged for empty unit that I couldn't access to vacate , still waiting for the manager to call back .
Verified User
•
Dec 18, 2025
5.0/5
5.0/5
This place is great! So clean and fresh! User friendly for sure. I will recommend them to anyone!
Verified User
•
Nov 24, 2025
3.0/5
3.0/5
staff is knowledgeable and friendly. The cost of the RV spot is pretty high compared to other storage facilities in the area.
Verified User
•
Nov 15, 2025
5.0/5
5.0/5
The staff on the phone was nice
Verified User
•
Oct 31, 2025
4.0/5
4.0/5
Very secure and clean
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Terrance welcomed me with open arms. He was very helpful and patient!
It was after hours and I had an emergency needing a unit. The website link charged me the online application price, but when I received my confirmation and instruction email, the code was blank. The app also would not work. I called and the manager had to meet me. It took hours to set things up, but I was not reimbursed the $40.00 fee if you sign up online, even though I had to be inconvenienced, and had to meet management for assistance in person... again taking hours for something that wasn't my fault. I also never received my next billing statement, so I was locked out of my unit. I had to go in person and meet management again, both times being reassured I would receive the initial $40.00 online fee back, and partial rent for the inconvenience. This experience was an absolute nightmare, a very kind manager, but one that was very unknowledgeable. I moved my items, and would never recommend or use CubeSmart again.
Verified User
•
Jan 12, 2026
5.0/5
5.0/5
Friendly and helpful staff. Clean and convenient location
Verified User
•
Jan 10, 2026
1.0/5
1.0/5
Very bad communication, was provided with a gate code that never worked, overcharged for empty unit that I couldn't access to vacate , still waiting for the manager to call back .
Verified User
•
Dec 18, 2025
5.0/5
5.0/5
This place is great! So clean and fresh! User friendly for sure. I will recommend them to anyone!
Verified User
•
Nov 24, 2025
3.0/5
3.0/5
staff is knowledgeable and friendly. The cost of the RV spot is pretty high compared to other storage facilities in the area.
Verified User
•
Nov 15, 2025
5.0/5
5.0/5
The staff on the phone was nice
Verified User
•
Oct 31, 2025
4.0/5
4.0/5
Very secure and clean
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Terrance welcomed me with open arms. He was very helpful and patient!