Gates always works, polite customer service, lights on,

Management team was awful, unaccommodating and hardly ever available. Constant price increases with increasingly worse service. Payment options were pitiful regardless of which method you used to pay. Every time I tried to pay it was an issue. Was charged an “insufficient funds” fee when I made a payment through the mobile app with a bank account with plenty of money in it to pay the monthly bill. A $30 fee added to my monthly bill for CUBE SMARTS ERROR. Zero recourse for the mistake. Asked to have the fee waived since it was Cine Smarts error and all I was told was that you only accept full payments which is total BS. Would recommend literally any storage facility over Cube Smart to anyone that is looking. Please stop with the “#1 voted storage customer service team” nonsense. It’s hilarious coming from a company like Cube Smart with zero customer service skills from top to bottom. Employees to managers to corporate staff you all suck at customer service it’s honestly pathetic. Cube smart is not very smart after all.

The staff were very attentive and friendly.

i like Jessica she so helpful and she got the good attitude of working

It's difficult to get a live person on the phone. Also, I received an email that said my unit was cleaned out. I had no idea what they were talking about. Why would they clean my unit out? I wasn't behind on payment and I have a lot of special things in that storage unit. It took me a half hour to get through just to leave a message. Someone called me back about a half hour later to flippantly say that the message was sent in error ... that someone in the Mission Viejo office had cleaned out my same unit # there (I am in the Lake Forest location). I was furious! I asked her why no one would call me and apologize for the error? I was stressed out thinking that they cleared out my unit for no reason. She had absolutely no understanding of customer service. I keep receiving emails as if I'm not using the unit anymore. Isn't there any way to stop that process?! CubeSmart is trying to automate like a big corporation, but with absolutely no manpower behind it when a problem happens. I am extremely unhappy and will absolutely not recommend CubeSmart to anyone. I will also try to move to another storage company after the holidays.

Messina has always made it easy to meet our storage needs within our budget. We really appreciate that.

Tessie’s is so easy to deal with. She is very knowledgeable about the storage units, pricing & specials. She has made it easier for us to manage our monthly storage budget. She is very friendly & always helpful. We also appreciate the email & text notices of payments

I have had both Business and Personal Storage Units at Cube Smart - Lake Forest, CA.I kept all important stock, materials, and personal items there, because I knew everything was safe and secure at the facility.The office managers on site have always been a pleasure to communicate with, and their customer service was impeccable.Thank you all for the many years I've been with Cube Smart.

I’ve been a customer of CubeSmart Storage for over a year now. I had a delicate situation that required me to frequently visit my storage unit. Jessica, the manager, lives on the premises and was always incredibly helpful and kind. I particularly appreciated the climate control feature, especially during the scorching summer months when I had to spend a lot of time inside my storage unit .

People were very helpful. We didn't rent for very long due to moving out of state.