I never moved in. I never put a lock on anything. I never put anything in there. I tried for over three weeks. Nobody was ever in the office. Nobody ever answered the phone then finally I talked to the manager who gave me a message to talk to the corporate person left a message with them telling them. Hi if I can’t get credited for the time, I was unable to get in there just close my account they kept it open. Keep charging me more money than they were supposed to do more money more money and say I owe them 300 and some dollars when I never even moved in.
Verified User
•
Feb 17, 2026
4.0/5
4.0/5
See past review.
Verified User
•
Feb 3, 2026
5.0/5
5.0/5
Friendly personel
Verified User
•
Jan 30, 2026
1.0/5
1.0/5
My unit and many others were broken into and items stolen. Security is a joke there. The entrance gate was open day and night for at least a week. Then I got hit with a price increase. Glad to be out of there. I hope corporate gets to see this.
Verified User
•
Jan 25, 2026
1.0/5
1.0/5
that's the score
Verified User
•
Jan 24, 2026
5.0/5
5.0/5
Great customer service. The unit was conveniently located, and served the purpose of my need.
Verified User
•
Jan 23, 2026
1.0/5
1.0/5
Worst storage experience in 40 years as a MILITARY VETERAN. Storage Unit broken into and TRASHED. MGMT could not care any less. Never again. Never again. Told my ARMY Friends. Never again. IN CHARGE of 225 Soldiers.Former First Sergeant257 TRANSPORTATION CompNELLIS
Verified User
•
Jan 23, 2026
5.0/5
5.0/5
My truck was safely stored
Verified User
•
Jan 21, 2026
5.0/5
5.0/5
Great customer service easy to get in and out
Verified User
•
Jan 16, 2026
1.0/5
1.0/5
Well not once but twice I had our storage broken into. The DM claimed it was homeless but even the police and your own insurance company stated that this was more of an inside job. They claimed they didn’t have cameras back there yet I was able to take a picture of the camera that was conveniently pushed down towards the ground in a spot that was just a wall. I will make it my sole purpose to tell others to go with another company. One thing that police and I can agree on is that homeless people will not ever leave their stuff outside of a locked gate. And more so, how did they break into the storage when I had multiple locks including a gun lock on the unit. Furthermore they did the same thing to an elderly couple. This particular storage on pecos needs to be investigated.
I never moved in. I never put a lock on anything. I never put anything in there. I tried for over three weeks. Nobody was ever in the office. Nobody ever answered the phone then finally I talked to the manager who gave me a message to talk to the corporate person left a message with them telling them. Hi if I can’t get credited for the time, I was unable to get in there just close my account they kept it open. Keep charging me more money than they were supposed to do more money more money and say I owe them 300 and some dollars when I never even moved in.
Verified User
•
Feb 17, 2026
4.0/5
4.0/5
See past review.
Verified User
•
Feb 3, 2026
5.0/5
5.0/5
Friendly personel
Verified User
•
Jan 30, 2026
1.0/5
1.0/5
My unit and many others were broken into and items stolen. Security is a joke there. The entrance gate was open day and night for at least a week. Then I got hit with a price increase. Glad to be out of there. I hope corporate gets to see this.
Verified User
•
Jan 25, 2026
1.0/5
1.0/5
that's the score
Verified User
•
Jan 24, 2026
5.0/5
5.0/5
Great customer service. The unit was conveniently located, and served the purpose of my need.
Verified User
•
Jan 23, 2026
1.0/5
1.0/5
Worst storage experience in 40 years as a MILITARY VETERAN. Storage Unit broken into and TRASHED. MGMT could not care any less. Never again. Never again. Told my ARMY Friends. Never again. IN CHARGE of 225 Soldiers.Former First Sergeant257 TRANSPORTATION CompNELLIS
Verified User
•
Jan 23, 2026
5.0/5
5.0/5
My truck was safely stored
Verified User
•
Jan 21, 2026
5.0/5
5.0/5
Great customer service easy to get in and out
Verified User
•
Jan 16, 2026
1.0/5
1.0/5
Well not once but twice I had our storage broken into. The DM claimed it was homeless but even the police and your own insurance company stated that this was more of an inside job. They claimed they didn’t have cameras back there yet I was able to take a picture of the camera that was conveniently pushed down towards the ground in a spot that was just a wall. I will make it my sole purpose to tell others to go with another company. One thing that police and I can agree on is that homeless people will not ever leave their stuff outside of a locked gate. And more so, how did they break into the storage when I had multiple locks including a gun lock on the unit. Furthermore they did the same thing to an elderly couple. This particular storage on pecos needs to be investigated.