The customer service was good. I had no problems. I'm moving out because the rental fees were too much. I found a cheaper storage company
Verified User
•
Dec 16, 2025
1.0/5
1.0/5
I have been paying for over the year extra $20 every month for insurance although I’ve explained to the office stuff that I wanted to use my home insurance instead. But they kept charging me every month for that.
Verified User
•
Nov 18, 2025
5.0/5
5.0/5
Managers were very caring and efficient.
Verified User
•
Nov 9, 2025
5.0/5
5.0/5
Cleanliness, Accessible, Easy Move in and Move out process.. only thing I’d recommend is getting new and better carts for people to use.
Verified User
•
Nov 7, 2025
1.0/5
1.0/5
All of our items were stolen from the unit. Did police report and now working with Smart Care. We thought this was a safe place to keep our valuable.
Verified User
•
Nov 4, 2025
3.0/5
3.0/5
Very clean and new space, the air conditioned spaces were a big plus. Moving out of the space was fairly easy as well and the front desk assistants were friendly and helpful! I would give this a score of a 10 except the price of the unit kept going up every few months which I felt wasn't fair, as we have had the space for over 5 years since when that location had first opened, I feel we should have been grandfathered into the initial price we were paying when we began renting the unit. Other than that, we had a good experience.
Verified User
•
Oct 31, 2025
4.0/5
4.0/5
The women at the front desk, Wendy and Karita are wonderful to work with. They made my experience with Cubesmart enjoyable. I would still recommend Cubesmart even though in the first year they raised my storage fee. That I didn't really care for as a 67 year old person on a budget. The customer service helped.
Verified User
•
Oct 20, 2025
5.0/5
5.0/5
Super easy to understand and set up online!
Verified User
•
Oct 17, 2025
1.0/5
1.0/5
I have had a storage there almost 7 years. In that time there have been multiple break ins. My storage has gone up at least twice. The personnel while some where nice others were incompetent.
Verified User
•
Oct 12, 2025
5.0/5
5.0/5
The price was greatAnd good access to my storage and every. One was always very helpful that worked there.
The customer service was good. I had no problems. I'm moving out because the rental fees were too much. I found a cheaper storage company
Verified User
•
Dec 16, 2025
1.0/5
1.0/5
I have been paying for over the year extra $20 every month for insurance although I’ve explained to the office stuff that I wanted to use my home insurance instead. But they kept charging me every month for that.
Verified User
•
Nov 18, 2025
5.0/5
5.0/5
Managers were very caring and efficient.
Verified User
•
Nov 9, 2025
5.0/5
5.0/5
Cleanliness, Accessible, Easy Move in and Move out process.. only thing I’d recommend is getting new and better carts for people to use.
Verified User
•
Nov 7, 2025
1.0/5
1.0/5
All of our items were stolen from the unit. Did police report and now working with Smart Care. We thought this was a safe place to keep our valuable.
Verified User
•
Nov 4, 2025
3.0/5
3.0/5
Very clean and new space, the air conditioned spaces were a big plus. Moving out of the space was fairly easy as well and the front desk assistants were friendly and helpful! I would give this a score of a 10 except the price of the unit kept going up every few months which I felt wasn't fair, as we have had the space for over 5 years since when that location had first opened, I feel we should have been grandfathered into the initial price we were paying when we began renting the unit. Other than that, we had a good experience.
Verified User
•
Oct 31, 2025
4.0/5
4.0/5
The women at the front desk, Wendy and Karita are wonderful to work with. They made my experience with Cubesmart enjoyable. I would still recommend Cubesmart even though in the first year they raised my storage fee. That I didn't really care for as a 67 year old person on a budget. The customer service helped.
Verified User
•
Oct 20, 2025
5.0/5
5.0/5
Super easy to understand and set up online!
Verified User
•
Oct 17, 2025
1.0/5
1.0/5
I have had a storage there almost 7 years. In that time there have been multiple break ins. My storage has gone up at least twice. The personnel while some where nice others were incompetent.
Verified User
•
Oct 12, 2025
5.0/5
5.0/5
The price was greatAnd good access to my storage and every. One was always very helpful that worked there.