No complaints

Because the customer service was really excellent from Denise and Anthony

i have had my unit for 5 years. the past year i was unable to access my unit. Either the gate didn't work - the elevator didn't work or both . I am 70yrs old have 2nd story unit and can't always carry the stuff down the stairs - their have been no carts any more. I would call customer sevice and complain. numerous times. I spoke to the district manager one time and he just brushed it off as mechanical things break. the next time it happened I called customer service again. I had another person call me - but my mother had just passed away and i was in Utah so we didn't speak. When i returned Thanksgiving weekend to get into my storage unit i was locked out - even though my rent was paid - i was told that i was being terminated and had unti the 20th to move out . I NEVER RECEIVED A NOTICE. When they cut off the red locks i found the termination letters underneath the UNITS. you companies manager I HORRIBLE........... I was never offered some kind of compensation for my inconvenience... I FOUND ANOTHER COMPANY WHO APPREIATES THEIR CUSTOMERS AND ARE ON SITE 7 DAYS A WEEK.

Unit was broken into 2 times in a period of 3 months. Placed like this need better surveillance equipment.

Our unit got broken into 4 times. They were no help and it was a disaster. We moved into another one outside because it was under a camera and it got broken into as well and our lock was gone and it had a lock that wasn’t ours. This has been the worst experience ever. They stole so many of mine and my familys stuff.

I asked for a 5x5 unit and when I went there, there was what looked like a teenager or young adult woman working as manager. She acted like she didn’t know or care about what she was doing and directed us to where our unit was but poorly. She was there in the office sitting in the office joking around and talking to other teens. Eventually when I found it, we realized that half of the unit was blocked by an air vent and a wall. So I complained to the woman in the office and she said that I specifically chose that unit because I booked it online and that it’s my fault for not coming in and doing it in person. She then said the general manger will contact me soon and see if I can switch if I wanted to and I agreed because she said that she couldn’t do anything and it’s out of her hands. We called four times in a week trying to reach the general manger and the manager kept answering and giving us the run around saying he wasn’t there and that he would call us back. Finally I went in after two weeks and met with the general manager. He had no idea what happened, didn’t know anything about me and he was livid. He said if I got transferred, I’d be billed for how long I’ve had the other unit… the one I still had no access to. So I decided to cancel the unit and close it out because I’m not getting screwed anymore and I went in and took photos of my unit before I left.

Denise and Anthony are great in customer service. They made me feel comfortable when I arrived and told Denise my issue. I received great customer service from both Denise and Anthony.Thank you,Helynn

Our unit was broken into, burgled, and the thieves put a new lock on our door. It then took 4 days to get access to our unit

gate broken all the time. staff out of office a lot. maybe always have 2 people on. prices went up dramatically the last few years.

It was one of the best experience that I had had in a long time when it came to customer service I was never let down when I came in the computer computers were working and the person who serve me Denise she took my phone number and call me as soon as it was service was up after that she made sure that I was checked in with a receipt and help me open my doors and gave me my locks