Staff lacks customer service

​I am highly disappointed with my recent rental experience, specifically regarding how your online booking system handles business accounts and insurance waivers.​When reserving my unit online, I checked the box indicating the rental was for "business purposes" and entered my first and last name. However, when I arrived at the facility to complete the process and waive the CubeSmart insurance using my own personal business policy—which fully covers my equipment, tools, and materials—I was told it couldn't be accepted. Apparently, because the online system didn't set the account up "entirely" under a business profile, the names didn't match up to your satisfaction.​Your online booking platform provides absolutely zero instructions or warnings about this requirement.​To make matters worse, instead of a simple administrative fix at the counter, I was told I have to completely reset and re-do the entire registration process. Expecting a customer to spend an extra 20 minutes calling ahead and restarting from scratch just to correct a gap in your own website's instructions is completely unreasonable.​As a business owner, my time is valuable. You need to make your online booking instructions clear so that customers who want to use their own insurance are set up correctly the first time, without the delays at the counter.

Well secured

You were not willing to let my storage fee start at the beginning. $100. I felt unappreciated after being there for 7 years.

Excellent customer service

I was given a rate online and the onsite people did let me use it

The move in process was efficient and the office was very kind and helpful in explaining everything

You promote the security with video cameras, gated entrance, and fencing to park an RV there. We have damage to the outside of the RV clearly caused by people in your lot and we ended it with bullet shots in our windshield. The only thing your manager says is to go through our insurance and that you're not responsible. Hopefully your regional manager is going to take care of this. The RV community always shares where to store the arguments

Customer service was fantastic

Reasonable and offer a truck for moving stuff