I had an outstanding experience at CubeSmart! The staff went above and beyond to make the entire process easy and stress-free. From the moment I walked in, everyone was welcoming, professional, and genuinely kind. They took the time to answer all of my questions, explained everything clearly, and made sure I found the best storage solution for my needs.

Expensive and hefty late payments especially when you've been there 5 yrs or more

Rodent problem. Disgusting and should not happen. There were no perishable items in my unit. I had a similar exterior storage unit in Harrisburg and an interior storage unit in Mechanicsburg years ago and never had a rodent problem.I had to walk on rodent waste and touch items with rodent waste in order to remove my items from the unit. I had to wear gloves and a mask -- think Hantavirus. Although I had most items covered with plastic, many had rodent waste on them, and I had to try to clean and disinfect before bringing into my home. I saw customers at a nearby unit, and they said they also had evidence of a rodent problem.Some water entered into back of unit (opposite door) causing a metal shelf to rust.It was a turn-off seeing how you are squeezing in as many new units as the property can hold as I made my way to the unit I shared with rodents. Rent increased about 50% over the approximately one year I was there to ~$150/month. Poor value, and unfortunately, I will not be able to recommend.

Half the time my entrance code didn't work or they were constructing new cubes limiting access.

Security of our belongings24 Hour accessaccuracy of our account billingexcellent communication between us and the facility managerpersonal assistance by the facility manager23 years of worry-free storage

When I showed up to rent a unit, the rate I was quoted is NOT what I am paying.The Agent at the front desk in Lemoyne could not locate a rental contract.I was forced to buy insurance, even though I have homeowners insurance that covers this. They could not write the contract, and it could not be removed by doing the application online.There are cockroaches in my unit.The Gate code did not work for at least the first day - nothing worked. Nothing was easy.This has been a terrible experience. I need to post on social media how terrible the experience has been with Cube Smart.

efficient, clean, easy access

Very well kept property.The owner was responsible to talk and work with.He was honest and straight forward

Nice storage facility. Friendly staff.

I went to move all my stuff into storage yesterday after confirming over the weekend a lock would in fact be in my unit when I arrive. I rent d a uhaul and had friends there to help and no lock and couldn’t unload things into it.