good response and help with customer service

I received excellent customer service. My only concern is the possible rate increases when my size unit is in demand. My question is : do you value current customers over profit?

CubeSmart took over Hold More Storage and didn't notify the customers. I had auto renewal and didn't know that they shut that off. I paid a late fee. I thought it was not right that they waited to notify customers about a month after they took it over. Plus, I like being able to get a hold of someone in the office. Nobody was ever there.