Staff is rude

Very accessible. Price was good for the size space we needed

Great customer service.

Moving

The entry gate remained broken / malfunctioned for much of my stay. That demonstrated a lack in the first layer of security for months. Where I was placed did not make sense for what I needed. My parking space was P141. I had a 24 foot long trailer, which has to be connected to a pick-up truck or bigger to move it. That is at least 40 feet total of length. I was in a spot that was between a Ford Transit Van and a box truck on both sides of me and directly in front of a storage building. There was NO way for me to maneuver the trailer in my P141 space. I asked to be moved immediately. I was told, since I registered the space online, the wasn't much she could do. I asked again, and she claimed there was some construction on site so space was limited after moving to temporary spot so gravel can be placed in my P141 spot / "mud hole". After the construction and all the back and forth, I was told all of the outdoor spaces were filled and I had to move back into my P141 space. I again stated that I could not fit in that space due to the total length of the truck and trailer combined. Her response, well anything longer than 40 feet should not be on the property anyways. My response: "Ma'am I have been paying for months now. You also walk the property each morning. You know the size of my trailer and if there was a problem with its length, why did not contact me immediately after my move in. This proves that you did not listen to understand me, you listened to respond." I moved that day then officially notified the office of my move before I was charged another month for a space I could not use. I would NEVER refer anyone to this place.

Easy access. Clean and professional

The process was easy. Unit was clean. Details were explained and on-site manager was great.

Convenient and easy to setup and use.

The key to my unit was mailed to my old address without even contacting me first or getting my permission.I had been able to track the key down with fedex and requested it be sent back.But I was still charged extra for a lock and key.Also the unit I was initially assigned had a door smaller than a standard door for some reason. Too small to fit my washer and dryer. I was switched to a different unit of the same size WITH a standard door size. Somehow I still had to pay all the initial fees again which is twice the price of the actual storage!!

NA