I was at Cube Smart for five years and experienced great facilities and courtesy. However in July of this year I called about moving to a cheaper unit in the same building and ws told I could move into a different 10 x 10. I reserved one and made arrangement for movers to come help me with the transfer. However, when I arrived at the facility i was told no units large enough were available and I ended up having to rent two different units. I complained several times about being so inconvenienced for something that was 100% not my fault, and merely wanted the move in discount continued for a month or two while I waited for the correct size to become available. I called many times and spoke with the manager but was given the run around and never got any acknowledgement of what was CubeSmart's mistake. Although everyone was very friendly and helpful overall, this was a big lapse in customer service that would prevent me from using CubeSmart again. IF I can't rey on a reservation there is not much point.

Youre charging me $807 for a unit that costs $263 on your website and refused to lower the rent.

Good people working in this facility

I moved out because every 6 months the price raised up greatly.I was here for long term storage but the more I stayed the more Il pay and that’s why I won’t reccomend

Good accessibility of clean well kept space for storage and good communication with the front desk.

Clean And management are so helpful

Amanda was great and she was very helpful in everyway

Sudden 25% rate increase. No longer competitive. Reps failed to connect.

Friendly customer service

Poor customer service