My overall experience was decent. The facility was clean and secure, and the move-out process was straightforward. The main frustration was the short-notice rate increase and lack of flexibility after being told support would be available. Clearer communication would have made a big difference.
Verified User
•
Nov 18, 2025
5.0/5
5.0/5
ConvenientGood value
Verified User
•
Nov 11, 2025
5.0/5
5.0/5
I used this facility in Longview Tx for 5yrs. The staff has always been friendly and helpful. I've had no issues.
Verified User
•
Nov 9, 2025
5.0/5
5.0/5
Reasonable price, nice staff!
Verified User
•
Nov 5, 2025
5.0/5
5.0/5
Great mngr, friendly, explained everything very well, real nice lady
Verified User
•
Oct 15, 2025
3.0/5
3.0/5
...
Verified User
•
Oct 14, 2025
1.0/5
1.0/5
Upon moving my items out of storage, I noticed mold damage on my items. When I called in to advise the office that we moved out of storage, I asked about the mold. They mentioned they had a leak and issues with AC. I was NEVER advised there was any issues a leak or AC. I was offered a 800 number to call to file a claim. But, I had my own renters insurance with USAA and they don't cover damage caused by a leak. I am now at a loss with my items. To top it off I have a 15X30 unit with other items in your storage unit. These items include ALL of my furniture, clothes, antiques. I'm afraid to see what damage and loss I have form that. I would've expected better communication if there were any issues with leaks. Especially for the amount I was paying for 2 units. I will be contacting my attorney for my loses.
My overall experience was decent. The facility was clean and secure, and the move-out process was straightforward. The main frustration was the short-notice rate increase and lack of flexibility after being told support would be available. Clearer communication would have made a big difference.
Verified User
•
Nov 18, 2025
5.0/5
5.0/5
ConvenientGood value
Verified User
•
Nov 11, 2025
5.0/5
5.0/5
I used this facility in Longview Tx for 5yrs. The staff has always been friendly and helpful. I've had no issues.
Verified User
•
Nov 9, 2025
5.0/5
5.0/5
Reasonable price, nice staff!
Verified User
•
Nov 5, 2025
5.0/5
5.0/5
Great mngr, friendly, explained everything very well, real nice lady
Verified User
•
Oct 15, 2025
3.0/5
3.0/5
...
Verified User
•
Oct 14, 2025
1.0/5
1.0/5
Upon moving my items out of storage, I noticed mold damage on my items. When I called in to advise the office that we moved out of storage, I asked about the mold. They mentioned they had a leak and issues with AC. I was NEVER advised there was any issues a leak or AC. I was offered a 800 number to call to file a claim. But, I had my own renters insurance with USAA and they don't cover damage caused by a leak. I am now at a loss with my items. To top it off I have a 15X30 unit with other items in your storage unit. These items include ALL of my furniture, clothes, antiques. I'm afraid to see what damage and loss I have form that. I would've expected better communication if there were any issues with leaks. Especially for the amount I was paying for 2 units. I will be contacting my attorney for my loses.